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Customer Experience Project manager

2 months ago

Birmingham, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

We are currently partnering with an award winning, national rail provider who are recruiting for a Customer Experience Project manager to join their growing Customer Experience team, providing project management support to the delivery of CEX aimed at improving customer experience.

Our client is proud to be recognised as an international charity with a key focus on transforming children’s lives through education.

This is a full-time position with a salary of £58k for the ideal candidate, with a multitude of added benefits such as free rail travel for themselves and family and 2 days working from home.

Duties will include (but are not limited to):

  • Initiate, plan, execute and close CEX projects end to end, across the full project management cycle
  • Meeting the KPIs of the project, staying within budget and delivery projects on time
  • Create and maintain external relationships with stakeholders, such as other rail operators & British Transport Police
  • Ensure all Change Management processes are fully documented, supporting risk analysis management
  • Provide project management support and coaching to colleagues in departments who are managing small scale projects

Experience required:

  • Experience working in the transport or logistics background
  • Have experience of working within a unionized environment
  • Previous success of delivering customer experience projects

Skills, knowledge and expertise required:

  • Personable and approachable as the role requires a high level of work with external stakeholders
  • Project management qualification, or working towards
  • Ability to engage and advise across all levels of an organisation

Rewards and Benefits:

  • 30 days holiday with the ability to chose when the bank holiday days are taken
  • Free rail travel with the client and 75% off all rail travel
  • Highly discounted travel across Europe
  • 2 days WFH

Working hours:

  • 35 hours per week
  • Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.