Customer Experience Optimization Lead
2 months ago
SCC is seeking a Customer Experience Manager to champion customer satisfaction and drive continuous service improvement.
As the central figure for all things related to customer sentiment, you will play a pivotal role in gathering and transforming customer feedback into actionable strategies that enhance customer delight. Collaborating closely with the Customer Success Team, you will identify challenges, spearhead initiatives, and orchestrate CSI activities to elevate the overall customer journey.
Key Responsibilities:
- Oversee metrics and analytical tools to effectively capture customer feedback and glean valuable insights.
- Promote and monitor the adoption of initiatives designed to enhance the customer experience.
- Coordinate CSI activities across internal and external teams, ensuring seamless collaboration.
- Engage with customers directly and foster a culture of feedback through various mechanisms.
Skills and Experience:
- Proven track record in account or service delivery management within a dynamic business environment.
- Experience in managing stakeholders and cultivating strong customer relationships.
- Meticulous attention to detail and exceptional organizational skills.
- Excellent interpersonal and communication abilities, enabling clear and effective interaction with diverse audiences.
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Customer Experience Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThe Customer Experience Manager is a pivotal position at SCC, responsible for driving customer satisfaction and service excellence. This role is a key enabler of our business growth strategy, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Feedback and Insights: Develop and implement mechanisms...
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Customer Experience Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThe Customer Experience Manager is a pivotal position at SCC, responsible for driving customer satisfaction and service excellence. This role is a key enabler of our business growth strategy, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Feedback and Insights: Develop and implement mechanisms...
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Customer Experience Lead
5 days ago
Birmingham, Birmingham, United Kingdom i2i Recruitment Full timeCustomer Experience ManagerAt i2i Recruitment, we're seeking a skilled Customer Experience Manager to join our team. As a key member of our team, you'll play a vital role in ensuring our clients receive exceptional support and value throughout their journey.Key Responsibilities:* Onboard new clients and guide them towards success.* Build and maintain strong...
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Customer Experience Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Dunelm Full timeJob Title: Store ManagerAt Dunelm, we're seeking a highly skilled and motivated Store Manager to join our team. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Customer Acquisition: Develop and implement strategies to attract new...
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Customer Experience Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Dunelm Full timeJob Title: Store ManagerAt Dunelm, we're seeking a highly skilled and motivated Store Manager to join our team. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Customer Acquisition: Develop and implement strategies to attract new...
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Head of Customer Experience Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Midland Heart Full timeJob Title: Head of Customer ExperienceWe are seeking an exceptional Head of Customer Experience to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints.About the RoleThe successful candidate will be responsible for leading and developing a team of complaints handlers, fostering a culture...
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Head of Customer Experience Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Midland Heart Full timeJob Title: Head of Customer ExperienceWe are seeking an exceptional Head of Customer Experience to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints.About the RoleThe successful candidate will be responsible for leading and developing a team of complaints handlers, fostering a culture...
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Customer Experience Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Star People Full timeJob Overview:We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Specialist at Star People. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our clients in the pharmaceutical industry.Key Responsibilities:Develop and maintain strong relationships with...
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Customer Experience Specialist
2 months ago
Birmingham, Birmingham, United Kingdom Star People Full timeJob Overview:We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Specialist at Star People. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our clients in the pharmaceutical industry.Key Responsibilities:Develop and maintain strong relationships with...
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Marketing Automation Strategist
1 week ago
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Logistics Performance Optimizer
1 month ago
Birmingham, Birmingham, United Kingdom Kuehne + Nagel Full timeAbout the RoleWe are seeking a highly skilled Logistics Performance Optimizer to join our Integrated Logistics team at Kuehne + Nagel.Key ResponsibilitiesCollaborate with the EM team to analyze performance metrics and identify areas for improvement.Work closely with the LCC and Freight Settlement teams to streamline the end-to-end process and enhance...
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Logistics Performance Optimizer
1 month ago
Birmingham, Birmingham, United Kingdom Kuehne + Nagel Full timeAbout the RoleWe are seeking a highly skilled Logistics Performance Optimizer to join our Integrated Logistics team at Kuehne + Nagel.Key ResponsibilitiesCollaborate with the EM team to analyze performance metrics and identify areas for improvement.Work closely with the LCC and Freight Settlement teams to streamline the end-to-end process and enhance...
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Duty Manager
1 week ago
Birmingham, Birmingham, United Kingdom SSP Full timeJob Description:As a Duty Manager at SSP, you will be responsible for leading a team of customer-facing staff to deliver exceptional service and quality food and beverage experiences to our customers. You will work closely with the management team to ensure that all aspects of the business are running smoothly and efficiently.Key Responsibilities:Lead a team...
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Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full timeUnlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments? We're seeking a talented Customer Care Specialist to join our team at Global Experience Specialists.About the RoleEngage with exhibitors to resolve enquiries and deliver...
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Customer Service Representative
1 month ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full timeUnlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments? We're seeking a talented Customer Care Specialist to join our team at Global Experience Specialists.About the RoleEngage with exhibitors to resolve enquiries and deliver...
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Logistics Performance Optimizer
1 month ago
Birmingham, Birmingham, United Kingdom Kuehne + Nagel Full timeAbout the RoleWe are seeking a highly skilled Logistics Management Analyst to join our Integrated Logistics team at Kuehne + Nagel.Your Key ResponsibilitiesCollaborate with the Exception Management team to optimize performance and drive business growth.Work closely with the Logistics Control Center and Freight Settlement teams to streamline end-to-end...
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Logistics Performance Optimizer
1 month ago
Birmingham, Birmingham, United Kingdom Kuehne + Nagel Full timeAbout the RoleWe are seeking a highly skilled Logistics Management Analyst to join our Integrated Logistics team at Kuehne + Nagel.Your Key ResponsibilitiesCollaborate with the Exception Management team to optimize performance and drive business growth.Work closely with the Logistics Control Center and Freight Settlement teams to streamline end-to-end...
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Marketing Automation Strategist
6 days ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full timeMarketing Automation Specialist RoleWe are seeking a Marketing Automation Specialist to join our team at Global Experience Specialists. As a Marketing Automation Specialist, you will be responsible for spearheading our full customer lifecycle program and driving growth and retention strategies.Key Responsibilities:Develop and execute a comprehensive customer...
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Customer Experience Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Colliers Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Colliers. As a key member of our Front of House team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients, customers, and guests receive the highest level of service.Key ResponsibilitiesDevelop and...
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Logistics Performance Optimizer
1 month ago
Birmingham, Birmingham, United Kingdom Kuehne + Nagel Full timeAbout the RoleWe are seeking a highly skilled Logistics Management Analyst to join our Integrated Logistics team at Kuehne + Nagel.Your Key ResponsibilitiesCollaborate with the Exception Management team to optimize performance and manage exceptions in logistics operations.Work closely with the Logistics Control Centre and Freight Settlement teams to...