Customer Experience Specialist

1 week ago


Birmingham, Birmingham, United Kingdom Star People Full time

Job Overview:

We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Specialist at Star People. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our clients in the pharmaceutical industry.

Key Responsibilities:

  • Develop and maintain strong relationships with healthcare professionals (HCPs) and other key stakeholders to understand their needs and preferences.
  • Utilize an omnichannel approach to engage with customers through various channels, including in-person and remote interactions.
  • Collaborate with cross-functional teams to ensure optimized customer experiences and drive business growth.
  • Stay up-to-date with industry trends, clinical trial data, and relevant clinical guidelines to effectively communicate with HCPs and other stakeholders.

Requirements:

  • Proven experience in pharmaceutical sales or a related field, with a strong track record of success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with HCPs and other stakeholders.
  • Business acumen and commercial awareness, with the ability to understand and interpret complex data and guidelines.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer:

  • A competitive starting salary and extensive benefits package.
  • A comprehensive training program to support your professional development and growth.
  • A dynamic and supportive work environment with opportunities for career advancement.


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