Customer Experience Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Star People Full time

Job Overview:

We are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Star People. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and maintain strong relationships with healthcare professionals (HCPs) and other key stakeholders to understand their needs and preferences.
  • Utilize an omnichannel approach to engage with customers through various channels, including in-person and remote interactions.
  • Collaborate with cross-functional teams to ensure seamless customer experiences and drive business results.
  • Analyze market trends and competitor activity to identify opportunities for growth and improvement.
  • Develop and implement effective sales strategies to meet or exceed sales targets.

Requirements:

  • Proven experience in pharmaceutical sales or a related field.
  • Strong understanding of the pharmaceutical industry and market trends.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.


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