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Sales and Customer Experience Specialist
2 months ago
About the Role
We are seeking a highly motivated and experienced Sales and Customer Experience Specialist to join our team at Domino Jewellery. As a key member of our sales team, you will be responsible for delivering exceptional customer service, resolving inquiries, and driving sales by promoting our products.
Key Responsibilities
- Provide a high level of customer service, ensuring interactions are logged and orders are placed correctly.
- Educate customers on product components and manufacturing suitability.
- Recognize buying signals and sell the benefits of purchasing from Domino.
- Resolve customer complaints and concerns in a timely and professional manner.
- Maintain in-depth knowledge of our products and jewellery manufacturing processes.
- Support sales representatives with ordering, questions, feedback, and product launches.
- Act as the voice of the customer, ensuring all key stakeholders are informed.
- Collaborate with internal teams to resolve issues and enhance the customer journey.
Candidate Requirements
- Strong emotional intelligence, including empathy, active listening, and self-awareness.
- Excellent verbal and written communication skills.
- Ability to adapt to changing priorities and tasks.
- Team player with a collaborative mindset.
- Accurate and attentive to details.
- Passionate about customer service and takes ownership of customer interactions.
- Proactive problem-solving skills.
- Experience in manufacturing production processes and stock control.
- Maths equivalent to GCSE C grade or above.
- Adept at using Customer Relationship Management systems.
- Jewellery product knowledge is an advantage.
About Domino Jewellery
Domino Jewellery is a leading bridal and fine jewellery manufacturer based in the heart of Birmingham's historic Jewellery Quarter. With an enviable reputation for design excellence, quality, and innovation, we have exciting plans for further growth.
