Customer Experience Specialist
2 months ago
Job Summary
Avant Homes is seeking a highly motivated and customer-focused individual to join our sales team as a Trainee Sales Advisor. As a key member of our team, you will be responsible for assisting our Sales Advisors in achieving reservations, presenting and demonstrating our products, and providing exceptional customer service.
Key Responsibilities
- Assist Sales Advisors in achieving reservations and sales targets
- Present and demonstrate our products, show homes, and optional extras to customers
- Complete customer paperwork in accordance with company policies and GDPR regulations
- Assist Sales Advisors in managing third-party relationships and marketing recommendations
- Provide updates to customers on the progress of their home
- Build relationships with onsite construction teams and ensure a high standard of presentation
- Actively contact potential customers and sales leads to maximize sales opportunities
Requirements
- Previous experience in a customer-facing environment, preferably in retail, hospitality, or face-to-face sales
- Strong communication and interpersonal skills
- Ability to develop strong relationships with customers and colleagues
- Full training will be provided to ensure you understand all aspects of the home buying process
What We Offer
- Competitive salary
- Full training plan
- Buy, sell, and accrual holiday scheme
- Private healthcare
- Company pension
- Life assurance
- Other benefits, including our exclusive Avant discount platform
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