Tutor Support Officer

7 days ago

Spennymoor, United Kingdom Learning Curve Group Full time
Vacancy Name
Tutor Support Officer
Vacancy No
VN3750
Location City
Spennymoor
Contract Type
Permanent
Hours per week
Working Days & Times
Monday - Friday 9am - 5pm
11am - 7pm shifts included
Salary Minimum Pounds
£23400
Salary Maximum Pounds
£23400
Description
To provide efficient and effective administrative support to the Tutor Support Team Leader, process of data capture in line with company policy, quality assurance processes and auditable funding requirements. To successfully manage a cohort of FL tutors, monitor workload, attendance and submission of work
Role Information
DUTIES
  • Liaise with Tutor Allocation Officer and tutors to produce an accurate allocation of tutors work in a timely and professional manner
  • Identify learner submissions requiring reallocation and offer support to process in a timely manner
  • Produce daily ducket lists to successfully track and monitor tutor submission of work
  • Carry out comprehensive and indepth monthly 1-1's with tutors, ensuring that KPI's and tutor standards and expectations are being met
  • Identify tutor submission by college contract, process and accurately input onto company system daily to meet set targets
  • Process tutor submission of marked work, ensuring audit and quality assurance processes have been met
  • Support other members of the team to ensure tutor submission and issues arising from the submissions are addressed timely
  • Supply processed information to internal departments to progress learners qualification
  • Liaise with Tutor Support Team Leader with issues relating to tutors and support them to address issues
  • Respond to queries from tutors accurately and timely
  • Maintain an effective link between tutor and company by promoting a positive attitude
  • Support other members of the team to ensure paperwork is prepared to company standard and dispatched timely
  • Correspond in a professional manner with all internal and external customers
  • Generate reports as requested
  • Analyse daily overdue reports and address issues effectively with tutors
  • Attend, organise and prepare documentation, agendas and minutes for meetings

GENERIC DUTIES
  • Conduct your role in line with the company values and expected behaviours
  • Promote equal opportunities and recognition of diversity throughout the company
  • Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
  • Ensure confidentiality and professionalism at all times.
  • Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

Working Flexibly
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.
We can provide this advert in an additional format if required.
Essentia Criteria
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
You'll need these important qualities:
  • Adaptable and able to work under pressure
  • Strong attention to detail, good communication skills both verbally and written
  • Capable of identifying and solve problems and prioritise own workload
  • Self-motivated and adept in integrating into a team
  • Basic knowledge of Word, Outlook and PowerPoint, Excel including basic formulas

Why work for Learning Curve group?
There are many reasons that make Learning Curve Group a fantastic place to work
Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me
In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:
  • 26 days annual leave + Bank Holidays
  • Buy & Sell an additional 5 days each year
  • Length of service annual leave increments starting at 2 years
  • Healthcare Scheme
  • Tech Scheme
  • Ikea Scheme
  • Cycle to work Scheme
  • Paid Volunteer day each year
  • Early Finish Fridays on the last Friday of every month
  • Student / Teacher Discount
  • Uniform

HEAD OFFICE PERKS
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
  • Electric Car charging points
  • Free fruit, Coffee and Tea
  • Onsite Shower
  • Prayer room on request or list of nearest available places of worship

EQUAL OPPORTUNITIES
You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don't just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.
Halo Code
Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.
Disability Confident Leader
Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.
Armed Forces Covenant Gold
12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.
  • Domestic Abuse Covenant
  • Care Leaver Covenant
  • Working Chance
  • Ban the box

Recruitment Checks
Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. This means for some of our roles, we need to carry out certain checks to ascertain someone's suitability for working with learners.
As this role will not include regulated activity with learners, a DBS is not required. However, you will be required to provide satisfactory references and prove their eligibility to work in the UK.
Education Level
GCSE/O Levels
Level of Vocational Experience
Less than 1 year
Applications Close Date
20 Sep 2024

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