Customer Support Specialist

5 days ago


Spennymoor, Durham, United Kingdom Zumtobel Full time

About the Role

We are seeking a highly skilled Customer Care Coordinator to join our team at Zumtobel. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction and loyalty by handling and processing customer guarantee complaints regarding our products.

Main Responsibilities

  • Enter technical and internal sales complaints into the SAP system for the entire Zumtobel Group product range.
  • Troubleshoot customer issues via phone and coordinate visits from our Customer Care Service Engineer or service partner.
  • Determine field solutions, including specifying spare parts and documenting repair procedures.
  • Identify the root cause of issues and allocate costs to the responsible party, whether production plant, customer, or sales.
  • Generate customer invoices in the sales system for claims determined as customer responsibility.
  • Recognize potential revenue opportunities from technical inquiries and ensure that the sales team is informed.
  • Support the preparation of complaints data for escalation discussions and continuous improvement activities.
  • Collaborate closely with other departments to ensure that identified issues are flagged.

Requirements

  • Relevant customer care experience with complaints handling experience.
  • Excellent interpersonal, problem-solving, and decision-making skills, with the ability to communicate effectively with internal employees and customers.
  • Good understanding of technical issues surrounding installation and electrical systems (an advantage).
  • SAP or similar ERP system knowledge is required.
  • Strong written, oral, and numeracy skills, as well as proficiency with MS Office applications.


  • Spennymoor, Durham, United Kingdom Creative Support Full time

    Position OverviewCreative Support is a leading organization committed to delivering exceptional assistance to individuals with diverse care requirements, including those with learning disabilities and other specific needs.With a workforce exceeding 5,200 dedicated professionals, we are experiencing rapid growth across the nation and are in search of...


  • Spennymoor, Durham, United Kingdom Creative Support Full time

    Position OverviewCreative Support is a reputable organization committed to delivering exceptional assistance to individuals with diverse care requirements, including those with learning disabilities and various other needs.With a workforce exceeding 5,200 dedicated professionals, we are experiencing rapid growth across the nation and are seeking passionate...

  • Care Specialist

    5 days ago


    Spennymoor, Durham, United Kingdom Creative Support Full time

    About UsCreative Support is a leading provider of high-quality support services to individuals with diverse care needs, including those with learning disabilities and complex requirements.We are a dynamic and growing organization, employing over 5,200 staff members across the UK. Our mission is to empower individuals to live fulfilling lives, and we are...

  • Care Specialist

    7 days ago


    Spennymoor, Durham, United Kingdom Creative Support Full time

    About UsCreative Support is a leading provider of high-quality support services to individuals with diverse care needs, including those with learning disabilities and complex requirements.We are a dynamic and growing organization, employing over 5,200 staff members across the UK. Our mission is to empower individuals to live fulfilling lives, and we are...


  • Spennymoor, Durham, United Kingdom Currys Full time

    About Currys At Currys, we're passionate about technology and dedicated to providing exceptional customer service. As the UK's leading tech retailer, we pride ourselves on our team of 25,000 committed colleagues who work together to create a positive and rewarding experience for both customers and employees. The Role: Tech Delivery Specialist We're seeking...


  • Spennymoor, Durham, United Kingdom Currys plc Full time

    Delivering Cutting-Edge Technology to Customers' DoorstepsAs a leading electronics retailer, Currys is committed to providing exceptional customer experiences. We are seeking dedicated individuals to join our team as delivery specialists and play a vital role in bringing the latest technology directly to our customers.Your Responsibilities:Safely and...


  • Spennymoor, Durham, United Kingdom Staff Power Group Limited Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Staff Power Group Limited. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and for implementing processes to improve our manufacturing efficiency.Key Responsibilities:Oversee the unloading of raw...


  • Spennymoor, Durham, United Kingdom Zumtobel Full time

    About the RoleWe are seeking a highly skilled Customer Care Coordinator to join our team at Zumtobel. As a key member of our customer service team, you will play a critical role in ensuring customer satisfaction and loyalty by handling and processing customer guarantee complaints regarding our products.Main ResponsibilitiesEnter technical and internal sales...


  • Spennymoor, Durham, United Kingdom Zumtobel Full time

    About the RoleWe are seeking a highly skilled Customer Care Coordinator to join our team at Zumtobel. As a key member of our customer service team, you will play a critical role in ensuring customer satisfaction and loyalty by handling and processing customer guarantee complaints regarding our products.Main ResponsibilitiesEnter technical and internal sales...


  • Spennymoor, Durham, United Kingdom Zumtobel Full time

    About the RoleWe are seeking a highly skilled Customer Care Coordinator to join our team at Zumtobel. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction and loyalty by handling and processing customer guarantee complaints regarding our products.Main ResponsibilitiesEnter technical and internal sales...


  • Spennymoor, Durham, United Kingdom Zumtobel Full time

    About the RoleWe are seeking a highly skilled Customer Care Coordinator to join our team at Zumtobel. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction and loyalty by handling and processing customer guarantee complaints regarding our products.Main ResponsibilitiesEnter technical and internal sales...


  • Spennymoor, Durham, United Kingdom Livin Housing Full time

    About Livin HousingWe are an award-winning not-for-profit housing association that owns nearly 9,000 homes across the region. Our mission is to improve the lives of our residents by providing high-quality, sustainable, and adaptable homes, as well as support services that help people into work and training, and increase their financial confidence and...


  • Spennymoor, Durham, United Kingdom Livin Housing Full time

    About Livin HousingWe are an award-winning not-for-profit housing association that owns nearly 9,000 homes across the region. Our mission is to improve the lives of our residents by providing high-quality, sustainable, and adaptable homes, as well as support services that help people into work and training, and increase their financial confidence and...


  • Spennymoor, Durham, United Kingdom ENGINEERED FOAM PRODUCTS LIMITED Full time

    Join Our Team as a Manufacturing Process SpecialistKey Responsibilities:Oversee production waste and downtime documentation utilizing the IQMS systemEnsure optimal maintenance of plant machinery through scheduled maintenance programsExecute press configurations within designated time limitsPerform quality assessments prior to production commencementTrack...


  • Spennymoor, Durham, United Kingdom MTrec Recruitment Full time

    Job Summary MTrec Recruitment is seeking a skilled Assembly Production Specialist to join our team in the Spennymoor area. As a key member of our distribution and warehouse department, you will be responsible for manually loading vans with completed products, following picking lists, and cross-referencing against products prior to loading. Key...


  • Spennymoor, Durham, United Kingdom MTrec Recruitment Full time

    Job Summary MTrec Recruitment is seeking a skilled Assembly Production Specialist to join our team in the Spennymoor area. As a key member of our distribution and warehouse department, you will be responsible for manually loading vans with completed products, following picking lists, and cross-referencing against products prior to loading. Key...


  • Spennymoor, Durham, United Kingdom Berry Recruitment Full time

    Job Summary:We are seeking a dedicated and customer-focused 7.5t Delivery and Installation Driver to join our team at Berry Recruitment. As a key member of our logistics team, you will be responsible for safely delivering and installing a wide range of electrical products to customers' homes.Key Responsibilities:Delivery and Installation: Safely transport...


  • Spennymoor, Durham, United Kingdom Staff Power Group Limited Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Staff Power Group Limited. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and for implementing processes to improve our manufacturing efficiency.Key Responsibilities:Oversee the unloading of raw...


  • Spennymoor, Durham, United Kingdom Dixons Carphone Full time

    Be the hero in the van, the saviour of sanity, and the knight in shining armour for home appliances everywhere!At Dixons Carphone, we're united by one passion: to help everyone enjoy amazing technology.We're looking for skilled professionals to join our team as Trainee White Goods Engineers. As a Trainee White Goods Engineer, you'll bring your basic...


  • Spennymoor, Durham, United Kingdom Dixons Carphone Full time

    Be the hero in the van, the saviour of sanity, and the knight in shining armour for home appliances everywhere!At Dixons Carphone, we're united by one passion: to help everyone enjoy amazing technology.We're looking for skilled professionals to join our team as Trainee White Goods Engineers. As a Trainee White Goods Engineer, you'll bring your basic...