Current jobs related to Customer Experience Coordinator - Spennymoor, Durham - Zumtobel
-
Transportation Coordinator
1 month ago
Spennymoor, Durham, United Kingdom Breedon Group plc Full timeAbout the RoleWe are seeking a skilled Transport Planner to join our team at Breedon Group plc, a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA.Key ResponsibilitiesProvide exceptional customer service by efficiently delivering products from our Quarries and Plants across the region.Manage inbound calls and...
-
Transportation Coordinator
1 month ago
Spennymoor, Durham, United Kingdom Breedon Group plc Full timeAbout the RoleWe are seeking a skilled Transport Planner to join our team at Breedon Group plc, a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA.Key ResponsibilitiesProvide exceptional customer service by efficiently delivering products from our Quarries and Plants across the region.Manage inbound calls and...
-
Care Coordinator
1 month ago
Spennymoor, Durham, United Kingdom HC-One Full timeAbout HC-OneWe're committed to providing the best possible care and support to our residents. As an Activities Coordinator, you'll play a vital role in creating a stimulating and engaging environment that promotes their physical and mental wellbeing.What We OfferA competitive hourly rate, subject to experience and qualificationsPaid Enhanced DBS/PVGA free...
-
Care Coordinator
1 month ago
Spennymoor, Durham, United Kingdom HC-One Full timeAbout HC-OneWe're committed to providing the best possible care and support to our residents. As an Activities Coordinator, you'll play a vital role in creating a stimulating and engaging environment that promotes their physical and mental wellbeing.What We OfferA competitive hourly rate, subject to experience and qualificationsPaid Enhanced DBS/PVGA free...
-
Logistics Coordinator
1 month ago
Spennymoor, Durham, United Kingdom Interaction Recruitment Full timeJob SummaryWe are seeking a skilled and customer-focused individual to join our team as a 7.5T Delivery Driver. As a key member of our delivery team, you will play a critical role in ensuring the safe and efficient delivery of electrical products to our customers.Main ResponsibilitiesDeliver, install, and demonstrate electrical products, including White...
-
Logistics Coordinator
1 month ago
Spennymoor, Durham, United Kingdom Interaction Recruitment Full timeJob SummaryWe are seeking a skilled and customer-focused individual to join our team as a 7.5T Delivery Driver. As a key member of our delivery team, you will play a critical role in ensuring the safe and efficient delivery of electrical products to our customers.Main ResponsibilitiesDeliver, install, and demonstrate electrical products, including White...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Customer Service Apprentice to join our dynamic team at Sharpsmart UK. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service quality.Key Responsibilities:Respond to customer inquiries...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Customer Service Apprentice to join our dynamic team at Sharpsmart UK. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service quality.Key Responsibilities:Respond to customer inquiries...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Manage customer inquiries and resolve issues efficientlyProvide...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Manage customer inquiries and resolve issues efficientlyProvide...
-
Logistics Coordinator
2 weeks ago
Spennymoor, Durham, United Kingdom Currys Full timeRole Overview:Location: Durham, UKShift Pattern: 5 days over 8, 45 hours per weekSalary: £30,420 per annumAt Currys, we're passionate about delivering exceptional customer experiences. As a key member of our logistics team, you'll play a vital role in ensuring our customers receive their products on time and in excellent condition.Your responsibilities will...
-
Customer Service Specialist
2 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeWe are seeking a Customer Service Specialist to provide exceptional customer experiences and support to our clients. This role involves managing customer inquiries, resolving issues, and providing solutions in a dynamic and growing company.Key Responsibilities:Manage customer calls and emails to resolve queries and provide solutionsUse a case management...
-
Customer Service Apprentice
2 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeJob DescriptionWe are seeking a Customer Service Apprentice to join our team at Sharpsmart UK. This role is perfect for someone eager to learn and develop multiple skills in a dynamic environment.Key Responsibilities:Taking customer calls and managing enquiriesHandling customer queries and providing solutionsManaging and responding to customer emailsUsing a...
-
Transportation Coordinator
2 weeks ago
Spennymoor, Durham, United Kingdom Breedon Group plc Full timeJob Title: Transport PlannerBreedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation.Key Responsibilities:As a key member of our team, you...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in ensuring the efficient running of our stores, working across multiple departments to deliver excellent customer service and maximize sales.Your Key ResponsibilitiesProvide exceptional customer service, ensuring a...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in ensuring the efficient running of our stores, working across multiple departments to deliver excellent customer service and maximize sales.Your Key ResponsibilitiesProvide exceptional customer service, ensuring a...
-
Customer Service Representative
2 weeks ago
Spennymoor, Durham, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Key ResponsibilitiesProviding excellent customer service and ensuring a welcoming store environmentWorking across multiple departments, including...
-
Transportation Coordinator
1 month ago
Spennymoor, Durham, United Kingdom Breedon Group plc Full timeJob Title: Transport PlannerBreedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation.Key Responsibilities:You'll be the first point of...
Customer Experience Coordinator
2 months ago
About the Role
We are seeking a highly skilled Customer Care Coordinator to join our team at Zumtobel. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction and loyalty by handling and processing customer guarantee complaints regarding our products.
Main Responsibilities
- Enter technical and internal sales complaints into the SAP system for the entire Zumtobel Group product range.
- Troubleshoot customer issues via phone and coordinate the visit of our Customer Care Service Engineer or service partner to the client.
- Determine field solutions, including specifying spare parts and documenting repair procedures.
- Identify the root cause of issues and allocate costs to the responsible party, whether production plant, customer, or sales.
- Generate customer invoices in the sales system for claims determined as customer responsibility.
- Recognize potential revenue opportunities from technical inquiries and ensure that the sales team is informed.
- Support the preparation of complaints data for escalation discussions and continuous improvement activities.
- Collaborate closely with other departments to ensure that identified issues are flagged.
Requirements
- Relevant customer care work experience with complaints handling experience.
- Excellent interpersonal, problem-solving, and decision-making skills, coupled with the ability to communicate effectively with internal employees and customers.
- Good understanding of technical issues surrounding installation and electrical systems is an advantage.
- SAP or similar ERP system knowledge is required.
- Strong written, oral, and numeracy skills, as well as proficiency with MS Office applications.
