Customer Service Representative

3 weeks ago


Spennymoor, Durham, United Kingdom Sharpsmart UK Full time
{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer Service

At Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize our case management system to track and resolve customer complaints
  • Collaborate with the customer service team to provide administrative support
  • Assist in the preparation of customer service reports

What We Offer:

  • A comprehensive Customer Service Level 3 Qualification
  • On-site learning with a local training provider, eliminating the need for commuting
  • A long-term career path within a dynamic and growing company
  • Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment
  • A range of benefits, including private medical cover and discounts across various stores and services

Requirements:

  • Previous experience using IT systems
  • Effective communication and teamwork skills
  • Maths and English grade 4 or above (functional skills L2)

At Sharpsmart UK, we're an equal opportunities employer, committed to diversity and inclusion. We prohibit discrimination and harassment of any type and offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, or any other characteristic protected by law.", "lang_code": "en"}



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