Current jobs related to Customer Experience Manager - Spennymoor, Durham - Livin Housing
-
Customer Service Specialist
2 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeWe are seeking a Customer Service Specialist to provide exceptional customer experiences and support to our clients. This role involves managing customer inquiries, resolving issues, and providing solutions in a dynamic and growing company.Key Responsibilities:Manage customer calls and emails to resolve queries and provide solutionsUse a case management...
-
Customer Service Apprentice
2 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeJob DescriptionWe are seeking a Customer Service Apprentice to join our team at Sharpsmart UK. This role is perfect for someone eager to learn and develop multiple skills in a dynamic environment.Key Responsibilities:Taking customer calls and managing enquiriesHandling customer queries and providing solutionsManaging and responding to customer emailsUsing a...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Customer Service Apprentice to join our dynamic team at Sharpsmart UK. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service quality.Key Responsibilities:Respond to customer inquiries...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Customer Service Apprentice to join our dynamic team at Sharpsmart UK. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service quality.Key Responsibilities:Respond to customer inquiries...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Manage customer inquiries and resolve issues efficientlyProvide...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time{"title": "Customer Service Apprentice", "description": "Unlock Your Potential in Customer ServiceAt Sharpsmart UK, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Manage customer inquiries and resolve issues efficientlyProvide...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in ensuring the efficient running of our stores, working across multiple departments to deliver excellent customer service and maximize sales.Your Key ResponsibilitiesProvide exceptional customer service, ensuring a...
-
Customer Service Representative
3 weeks ago
Spennymoor, Durham, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in ensuring the efficient running of our stores, working across multiple departments to deliver excellent customer service and maximize sales.Your Key ResponsibilitiesProvide exceptional customer service, ensuring a...
-
Customer Service Representative
2 weeks ago
Spennymoor, Durham, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Key ResponsibilitiesProviding excellent customer service and ensuring a welcoming store environmentWorking across multiple departments, including...
-
Mortgage Customer Service Specialist
1 month ago
Spennymoor, Durham, United Kingdom Barclays Bank Full timeAbout the RoleWe are seeking a highly skilled B2B Mortgage Specialist to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our brokers and solicitors, ensuring they have a seamless experience with our mortgage products.Key ResponsibilitiesProvide expert customer service...
-
Mortgage Customer Service Specialist
1 month ago
Spennymoor, Durham, United Kingdom Barclays Bank Full timeAbout the RoleWe are seeking a highly skilled B2B Mortgage Specialist to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our brokers and solicitors, ensuring they have a seamless experience with our mortgage products.Key ResponsibilitiesProvide expert customer service...
-
Teaching Assistant
1 month ago
Spennymoor, Durham, United Kingdom TeacherActive Full timeJob Title: Teaching Assistant - SEND ExperienceWe are seeking a passionate and experienced Teaching Assistant to join our team in a specialist SEND school in Durham. As a Teaching Assistant, you will play a vital role in supporting pupils with various needs, working closely with teachers to deliver a safe and comfortable learning environment.Key...
-
Teaching Assistant
1 month ago
Spennymoor, Durham, United Kingdom TeacherActive Full timeJob Title: Teaching Assistant - SEND ExperienceWe are seeking a passionate and experienced Teaching Assistant to join our team in a specialist SEND school in Durham. As a Teaching Assistant, you will play a vital role in supporting pupils with various needs, working closely with teachers to deliver a safe and comfortable learning environment.Key...
-
Teaching Assistant
1 month ago
Spennymoor, Durham, United Kingdom TeacherActive Full timeJob Title: Teaching Assistant - SEND ExperienceWe are seeking a dedicated and passionate Teaching Assistant to join our team in a SEND school in Durham. As a Teaching Assistant, you will play a vital role in supporting pupils with various needs, working closely with teachers to ensure a safe and comfortable learning environment.Key...
-
Teaching Assistant
1 month ago
Spennymoor, Durham, United Kingdom TeacherActive Full timeJob Title: Teaching Assistant - SEND ExperienceWe are seeking a dedicated and passionate Teaching Assistant to join our team in a SEND school in Durham. As a Teaching Assistant, you will play a vital role in supporting pupils with various needs, working closely with teachers to ensure a safe and comfortable learning environment.Key...
-
Store Manager
4 weeks ago
Spennymoor, Durham, United Kingdom The Original Factory Shop Full timeStore Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our Spennymoor team at The Original Factory Shop. As a Store Manager, you will be responsible for creating a friendly and welcoming customer-focused environment that delivers great results and a great place to work.Key Responsibilities:Lead the team and ensure...
-
Store Manager
4 weeks ago
Spennymoor, Durham, United Kingdom The Original Factory Shop Full timeStore Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our Spennymoor team at The Original Factory Shop. As a Store Manager, you will be responsible for creating a friendly and welcoming customer-focused environment that delivers great results and a great place to work.Key Responsibilities:Lead the team and ensure...
-
Store Manager
4 weeks ago
Spennymoor, Durham, United Kingdom The Original Factory Shop Full timeStore Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our Spennymoor team. As a Store Manager, you will be responsible for creating a friendly and welcoming customer-focused environment that delivers great results and a great place to work.Key Responsibilities:Lead the team and be passionate about engaging with...
Customer Experience Manager
2 months ago
About Livin Housing
We are an award-winning not-for-profit housing association that owns nearly 9,000 homes across the region. Our mission is to improve the lives of our residents by providing high-quality, sustainable, and adaptable homes, as well as support services that help people into work and training, and increase their financial confidence and stability.
Our Strategy
We have a clear strategy in place, known as Plan A, which sets out our path to success. This strategy is flexible, cohesive, and ensures that we are working together with our teams, partners, and residents to maximize our impact and improve lives through the provision of sustainable homes.
About the Role
As the Customer Complaints and Feedback Manager, you will play a key part in delivering on our Plan A objectives and enabling services to harness feedback that improves the customer experience through service improvement and amplifying the customer voice. You will be responsible for driving performance objectives, ensuring regulatory compliance, and building valuable relationships with residents across our communities.
Your Key Responsibilities
• Deliver on performance objectives and drive service improvement through effective complaint handling and feedback management
• Ensure regulatory compliance for complaints and feedback, and maintain accurate records
• Build and maintain relationships with residents, service leads, and other stakeholders to ensure effective communication and collaboration
• Present complaints data, write reports, and provide evidence of compliance with regulatory standards
About You
We are looking for a self-starter with strong digital and management skills, who is resilient, innovative, and able to balance competing demands to meet tight deadlines. You will have a track record of working collaboratively with service leads and presenting complaints data, writing reports, and providing evidence of compliance with regulatory standards. A degree-level or equivalent professional qualification in a relevant discipline is essential, and you will be committed to professional development and learning.
What We Offer
We offer a competitive benefits package, including a salary of up to £42,886 per annum, plus pension and benefits. We are committed to supporting our employees' professional development and offer opportunities for training and learning. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
