Service Lead

3 weeks ago

Gloucester, United Kingdom Gloucester City Homes Full time
37 per week, to be worked across a rota covering the hours 8am-10pm across the team. Rota to be developed upon appointment of all colleagues. This role will partake in a paid on-call night rota to be shared with all roles in the service.
Gloucestershire’s best place to work and 2023 Housing Heroes employer of the year? Yes, that’s us. Awarded for our inclusive culture and commitment to Equality, Diversity and Inclusion? That’s right. Shortlisted at National Healthy Housing Awards? You’ve guessed it.
The opportunity
It’s an exciting time for us as we have recently acquired a new homeless property to support young people aged 18-25 at risk of homelessness and rough sleeping, which will be ready in January 2025.
We’re on the lookout for someone to join us in the key role of Service Lead – someone to be responsible for the day-to-day running of the young person scheme, motivating and empowering the Team to provide a quality service to Customers and Stakeholders.
Successfully delivering solutions for customers, supporting their route to independence and the successful move to permanent housing, you’ll ensure the support package provision is sustainable, by identifying the needs of each customer and incorporating trauma informed principles. You’ll empower the team to work flexibly and inclusively and deliver a tailored approach which support successful outcomes.
As Service Lead, you’ll also undertake quality assurance audits, identifying any gaps in the quality-of-service delivery to inform a consistent and well performing service and carry out regular Work Reviews. You’ll provide leadership, direction and support in order to deliver strong performance, and identify training needs/development opportunities ensuring the young person scheme is a safe and a well-maintained place to live and work.
We’d like you to have…
* Strong understanding and experience of working with young people delivering statutory / non-statutory homeless services and trauma informed practises.
* Experience of working with and delivering a support plan framework which is outcome focused.
* Ability to collate and analyse customer intelligence, as well as sharing and presenting information.
* Proven ability to lead, coach, motivate and manage people.
* Current knowledge and understanding, of Housing legislation and its application within social housing, including experience of enforcement action.
* Thorough understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations.
* Experience of problem solving and making informed decisions when assisting and supporting staff in dealing with complex or challenging cases and complaints.
* Good understanding of housing and property management, especially relating to licence agreements and the legal remedies.
* Good understanding of Health and Safety practices and compliance requirements as they relate to temporary accommodation.
* An NVQ Level 3 in Health & Social Care (Children / Young People) and a management qualification equivalent to an ILM 3 would be desirable qualifications, but we’d still like to hear from suitably experienced candidates without these qualifications.
Why us?
You may have sensed that we’re not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all.
We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues.
Application Information
We’re interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement.
Closing date: 13 November 2024
Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates.
Interview Dates: Monday, 2 December & Tuesday, 3 December

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