Service Operations Lead

5 days ago


Gloucester, Gloucestershire, United Kingdom TSB Bank Full time

TSB Bank is transforming its service delivery, and we're seeking a Senior Service Operations Manager to play a critical role in maintaining the operational integrity of Core Operations related services within the organisation.

The estimated salary for this position is £65,000 - £75,000 per annum.

About the Role

The Senior Service Operations Manager will be responsible for managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

This leadership position is aligned to the Value Stream and is a critical part of the VS Leadership function.

About You
  • You have strong strategic management skills to align IT services with business value streams.
  • You possess excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
  • You have a deep understanding of SIAM and ITSM best practices to drive service excellence.

We offer hybrid and flexible working arrangements to support a healthy work/life balance, an attractive reward and myTSB benefits package, and a diverse, energising and collaborative working environment.



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