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Workplace Experience Lead/Facilities Coordinator

2 months ago


North West, United Kingdom Local UK Full time
About the Role: As a CBRE Workplace Lead/Facilities Coordinator, you will be responsible for supervising employees that oversee the delivery of workplace experience services.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
Maintain records of costs incurred by workplace team activities. Review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Has a direct impact on the team objectives as well as the objectives of related teams.
Ensure personal and team outcomes have a positive impact on customer objectives.
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.Workplace Experience
Provide an exceptional guest experience to all colleagues and guests. A purposeful personalisation when serving guests and customers is where the magic happens
Workplace Experience
Completing regular site walkarounds to ensure an enhanced customer experience at all times, including responsibility for ensuring that cleaning standards are maintained, including manging relationship with cleaning contractors
Have total ownership of all spaces including meeting rooms, events, collaboration, and workspaces to ensure the best first impression and workplace experience throughout.
Conduct monthly Facilities Forum with key stakeholders to address any issues raised
Ensure that Executive meeting arrangements, board days and staff training sessions are supported with room requirements, hospitality and room set up
Management of the on site gym experience ensuring standards are maintained
Maintain relationships with vendors that provide services and goods to the office.
Supporting the Projects Teams with scoping and delivery of project works
Provide cover for Reception as required, including absence and lunches.
Provide remote cover for the Facilities Coordinators across the estate as required, including absence
EXPERIENCE REQUIRED
Communication Skills - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common enquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations.
IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.
Customer focussed - develop strong customer relationships by listening to and satisfying customer needs.
Driving licence desirable but not essential