Receptionist

1 month ago


City of Westminster, United Kingdom Xander Group Full time
Job Title: Receptionist
Location: Private Members Club, South West London
Salary: £32,000 per annum
About Us:
The reception team in the Private Members Club will be the "voice" of the venue and will be the first point of contact for members. The Receptionist should exude a sense of joy in hosting and set the evening for our guests to have exceptional experiences. This is a pivotal role, responsible for creating a welcoming and seamless experience for members and their guests.
The receptionist should be able to maintain a high level of professionalism with excellent verbal and written communication skills. A strong multi-tasker with a proactive approach to identifying and resolving issues. You must be able to handle high volume and a high-pressure environment and be able to create a rapport with members to create a friendly and familiar environment.
Key Responsibilities:
Greet the guests in a warm and inviting welcome. Always delivering excellent customer service.
Checking the reservations for the evening to ensure smooth and seamless transition for the members from the reception to the club.
All enquiries via telephone and email to be handled courteously and professionally.
Act as a liaison between the members, service staff and kitchen and communicate accordingly.
Keeping track of available tables and updating the system accordingly.
Taking notes on food allergy and dietary restrictions and coordinating with kitchen staff and other team members.
Monitor the dining room to ensure service standards are upheld, addressing any issues promptly to maintain a high level of member satisfaction.
Handle member complaints and conflicts professionally and effectively, striving to resolve issues to the members' satisfaction.
Maintain accurate records of reservations, member preferences, and special requests. Use this data to enhance future service.
Working knowledge of Sevenrooms and familiarity of POS system. @INDLOUIS
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