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Hotel Front Desk Agent

3 months ago

London, Greater London, United Kingdom Lords Hotel Full time

About us
Lords Hotel is a small business in London. We are professional, agile and our goal is to provide excellent service to our guests.

Our work environment is traditional, comfortable, positive and supportive.

'''Duties'''

  • Greet and welcome guests as they arrive at the hotel
  • Checkin and checkout guests, ensuring all necessary documentation is completed accurately
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
  • Answer phone calls and direct them to the appropriate department or staff member
  • Assist with reservations and manage room availability
  • Maintain a clean and organized front desk area
'''Qualifications'''

  • Previous experience in a customer service role, preferably in the hospitality industry
  • Excellent communication skills, both verbal and written
  • Bilingual or multilingual skills are highly desirable
  • Strong guest service orientation with a friendly and approachable demeanor
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail
  • Proficient in using computer systems and software, including reservation systems
  • Knowledge of phone etiquette and ability to handle calls professionally

Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the hotel.

Expected start date: 27/05/2024

Job Types:
Full-time, Part-time

Pay:
From £11.50 per hour

Expected hours:
per week

Schedule:

  • 8 hour shift

Experience:

- hotel receptionist: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 17/05/2024

Expected start date: 20/05/2024