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Night Front Desk Representative

2 months ago

London, Greater London, United Kingdom The Standard Hotel Full time

Unlock Your Potential as a Night Front Desk Agent at The Standard Hotel

The Standard Hotel is a vibrant and inclusive destination that embodies the spirit of cultural life and creative attitude. We're seeking a dynamic and engaging Night Front Desk Agent to join our team and bring our properties to life.

Your Role

As a Night Front Desk Agent, you will be the face of our hotel, providing exceptional customer service and ensuring a seamless experience for our guests. You will be responsible for managing front desk operations, handling guest inquiries, and maintaining a high level of organization and attention to detail.

Requirements

  • A proven background in a customer-facing role, preferably in a similar lifestyle or boutique hotel sector
  • A flexible approach to working hours, with the ability to work shifts including evenings, nights, and weekends
  • Exceptional administration and organization skills, with a keen eye for detail
  • Fluency in English, with the ability to communicate effectively with guests from diverse backgrounds
  • Experience with Opera PMS is required

Benefits

  • Meals on duty
  • Uniform and onsite laundry service
  • Pension scheme
  • Life assurance (2 x annual salary)
  • Medical assistance, including online GP and physio
  • Employee assistance programme with wellbeing service
  • Discount platform, including gym
  • Worldwide travel discounts via The Standard Advantage platform
  • Employee and family rates across all Standard and Bunkhouse properties
  • In-house experience programme
  • F&B discounts ranging from 25-50%
  • Recruitment referral bonus up to £1,000
  • Tuition aid scheme and subsidised training
  • Season ticket loan and bike 2 work scheme
  • Social committee with regular monthly social activities