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Front Desk Representative

2 months ago

London, Greater London, United Kingdom Standard International Management, LLC. Full time
Join Our Team as a Night Front Desk Agent

We are seeking a highly skilled and customer-focused Night Front Desk Agent to join our exceptional front office team at The Standard, London. As a Night Front Desk Agent, you will be responsible for providing our guests with an unparalleled level of hospitality, from a seamless arrival and departure experience to extensive reception services.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and addressing their needs in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and resolve issues in a fair and efficient manner.
  • Collaborate with the front office team to ensure seamless communication and a high level of service delivery.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.

Requirements:

  • Proven experience in a customer-facing role, preferably in a similar lifestyle or boutique hotel sector.
  • Flexibility to work shifts, including evenings, nights, and weekends.
  • Excellent administration and organization skills, with a keen eye for detail.
  • Fluency in English, with the ability to communicate effectively with guests from diverse backgrounds.
  • Experience with Opera PMS is required.

What We Offer:

  • Competitive salary and benefits package.
  • Meals on duty and uniform provided.
  • Pension scheme and life assurance.
  • Medical assistance and employee assistance program.
  • Worldwide travel discounts and employee rates across Standard and Bunkhouse properties.
  • In-house experience program and tuition aid scheme.
  • Season ticket loan and bike-to-work scheme.
  • Social committee with regular monthly social activities.

Why Join Us:

The Standard, London is a culturally engaged hotel that offers a unique and inclusive work environment. Our team is defined by our richness of personality, diversity of background, and lifestyle. If you think you have what it takes to be a Night Front Desk Agent at The Standard, London, we'd love to hear from you.