Front Desk Representative

3 weeks ago


London, Greater London, United Kingdom AccorHotel Full time

As a Front Desk Representative at AccorHotel, you will be the first point of contact for our guests, setting the tone for their entire stay. Your exceptional service skills and warm smile will make a lasting impression, ensuring our guests feel welcome and valued.

Key Responsibilities:

Greet and check-in guests, responding to their requests and resolving any issues in a timely and professional manner.

Provide personalized service, taking the initiative to add a touch of warmth and hospitality to every guest interaction.

Promote our hotel facilities and services, identifying opportunities to enhance the guest experience through upselling and cross-selling.

What We Offer:

A competitive salary and benefits package, including an employee benefit card offering discounted rates at AccorHotel properties worldwide.

Opportunities for career growth and development through our Academies and training programs.

The chance to make a real difference through our Corporate Social Responsibility activities, such as Planet 21.

Requirements:

A service-focused personality and excellent communication skills.

Ability to work in a fast-paced environment and adapt to changing situations.

Strong problem-solving skills and attention to detail.

Working Conditions:

Full-time contract with a flexible schedule.

No remote work opportunities available.



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