Hotel Front Desk Agent
7 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Front Desk Agent at The Cadogan, A Belmond Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Register guests and manage their reservations
- Provide information about rooms, rates, and amenities
- Manage guest inquiries and resolve any issues in a timely and professional manner
- Work collaboratively with other departments to ensure seamless guest experience
What We Offer:
- A competitive salary with a generous service charge
- 28 days of holiday per year, with increases after 2 years of service
- Comprehensive benefits package, including free room nights, food and beverage discounts, and more
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Requirements:
- Previous experience in the hotel industry, preferably in a front desk or guest services role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask with ease
- High school diploma or equivalent required; degree in hospitality or related field preferred
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