Front Desk Ambassador

6 days ago

London, Greater London, United Kingdom The Standard London Full time
About The Standard London

The Standard London is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination layered with events and amusements that leaves you with an uplifted feeling.

Job Summary

We are seeking a highly motivated and enthusiastic Front Desk Agent to join our extraordinary front office team. As a Front Desk Agent, you will be responsible for providing an unparalleled level of hospitality to our guests, from seamless arrivals and departures to extensive reception services.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and unexpressed wishes in a timely and professional manner.
  • Assist guests with their queries and provide information about hotel services and the vibrant city of London.
  • Manage both detailed administrative tasks and guest interactions with ease, ensuring a seamless experience for our guests.
  • Work collaboratively with the front office team to ensure that all guest requests are met and exceeded.
  • Be confident, handle pressure well, thrive in a high-energy environment, and maintain a positive attitude at all times.
Requirements
  • 1+ years' prior experience as a Front Desk Agent, gained within a similar Lifestyle Hotel or large city centre Hotel.
  • Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
  • Flexibility with working hours, including shifts, evenings, nights, and weekends.
  • Exceptional administrative and organizational skills with great attention to detail.
  • Fluency in English is essential; additional languages are a plus.
  • Experience with Opera PMS is beneficial, however full training will be given.
  • Highly social, motivated, and proactive; professionalism and positivity in all interactions.
  • Ability to multi-task and thrive in a high-volume, high-energy environment.
Benefits
  • Accommodation Service Charge
  • Prorata - 28 Days Holiday, rising to 33 Days with service
  • Meals on Duty
  • Pension Scheme
  • Life Assurance (4 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to 1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities

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