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Front Desk Ambassador

2 months ago

London, Greater London, United Kingdom Ham Yard Hotel Full time

About Us

Firmdale Hotels is a renowned international group of luxury hotels and bars, recognized for its unique interiors and exceptional service. As a leading hospitality and design trailblazer, we strive to create unforgettable experiences for our guests.

Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Ham Yard Hotel. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a seamless experience for our guests, and contributing to the hotel's reputation for excellence.

Key Responsibilities

  • Greeting and Check-in/Check-out
    • Welcoming guests with warmth and professionalism, making them feel valued and appreciated from the moment they arrive
    • Managing check-ins and check-outs efficiently and accurately, ensuring a seamless experience for our guests
  • Customer Service
    • Providing exceptional customer service by anticipating and exceeding guests' needs
    • Handling guest inquiries and requests promptly and courteously
  • Administrative Tasks
    • Assisting with administrative tasks to support the smooth operation of the front desk and overall hotel operations

Requirements

  • Passion for Service
    • A passion for delivering outstanding service and creating memorable experiences for our guests
  • Communication Skills
    • Excellent communication skills and the ability to engage with guests and colleagues alike
  • Presentation and Attention to Detail
    • Impeccable presentation and attention to detail, reflecting our commitment to excellence
  • Teamwork and Flexibility
    • A positive attitude and a willingness to work collaboratively as part of a dynamic team

What We Offer

  • Competitive Salary
    • A competitive annual salary of £28,450
  • Benefits and Perks
    • Access to Wagestream, our financial wellbeing app
    • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies
    • Discounted cinema tickets, gym membership, travel, retailers, and restaurants
    • Generous 30% discount off food and drinks at our restaurants and bars
    • Complimentary meals on shift
    • Referral bonus scheme for recommending top talent
    • Flexible scheduling without split shifts
    • Dry cleaning service for work attire and discounted personal dry cleaning
    • Enhanced holiday allowance based on length of service
    • Season ticket loan for convenient commuting
    • Ongoing training, professional development, and fully funded English lessons
    • Regular social events, team activities, and fitness sessions
    • Benefits like cycle to work scheme and annual long service awards
    • One allocated paid day per year for volunteering work
    • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks

Why Join Us

Firmdale Hotels is a dynamic and award-winning hospitality group, recognized for its commitment to excellence and innovation. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, contribute to the success of our hotels, and develop your skills and career in a supportive and stimulating environment.

Equal Opportunities

Firmdale Hotels is an equal opportunities employer and welcomes applications from all qualified candidates. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.