Front Desk Ambassador
4 weeks ago
Position Overview
We are committed to fostering a culture of excellence in our hotel, and as a Front Desk Agent, you will play a vital role in delivering exceptional guest experiences. You will have the opportunity to develop your skills and knowledge through our award-winning learning academy, enabling you to achieve the highest standards of craft, service, and leadership.
What You'll Get
As a Front Desk Agent at The Dorchester Collection, you will enjoy a range of benefits, including:
- A competitive employee bonus scheme and excellent service charge
- Complimentary stays, including breakfast, across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant social events that bring employees together, including summer parties and winter balls
- Access to apprenticeship, training, and development opportunities, from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager)
- A £1,000 bonus when you recommend a friend
- Access to immediate wellbeing advice, because We Care about our employees
What You'll Do
You will be responsible for acting as a hotel ambassador, showing guests around during their check-in process and conducting daily duties in an efficient and timely manner. You will also be responsible for upselling and ensuring that reservations instructions are being followed.
What You'll Bring
We are looking for individuals who embody our values of Passion, Personality, Respect, Working Together, and Creativity. As a Front Desk Agent, you will have the opportunity to bring these values to life and contribute to our legacy.
Excellent communication skills and a strong customer service ethic are essential for this role. You will also need to be able to communicate comfortably in English, as it is the primary language used in our hotel.
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