Front Desk Ambassador
4 weeks ago
Position Overview
We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Dorchester Collection. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless check-in experience.
Key Responsibilities
- Act as a hotel ambassador and provide a warm welcome to our guests
- Conduct daily duties in an efficient and timely manner, including upselling and checking reservations instructions
- Fulfill special requests and ensure our guests receive the best possible experience
Requirements
- Strong communication skills and a customer service ethic
- Ability to work in a fast-paced environment and multitask
- English is the primary language used in our hotel
What We Offer
- Fantastic employee bonus scheme and excellent service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant social events that bring employees together
- Amazing benefits including discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive private pension scheme
- Apprenticeship, training, and development opportunities
Why Join Us
We are a company that truly cares about our employees and provides a supportive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, and we are committed to helping our employees achieve their career goals.
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