Front Desk Ambassador

1 month ago


London, Greater London, United Kingdom Dorchester Collection Full time
Position Overview

We're committed to fostering a culture of excellence in our industry, and as a Front Desk Agent, you'll play a vital role in delivering exceptional guest experiences. Our award-winning learning academy will equip you with the skills and knowledge to excel in your role and beyond.

What You'll Get

As a Front Desk Agent at The Dorchester Collection, you'll enjoy a range of benefits, including:

  • A competitive employee bonus scheme and excellent service charge
  • Complimentary stays, including breakfast, across our Dorchester Collection hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant social events that bring employees together, including our Summer party and Winter ball
  • Access to apprenticeship, training, and development opportunities, from Level 2 (Hospitality Team Member) to Level 5 (Operations Manager)
  • A £1,000 bonus when you recommend a friend
  • Access to immediate wellbeing advice, because We Care about our employees

What You'll Do

You'll take pride in delivering exceptional guest experiences, acting as a hotel ambassador during check-in and conducting daily duties with efficiency and timeliness. You'll also be responsible for fulfilling special requests and ensuring our guests receive the best possible experience.

What You'll Bring

We're looking for individuals who embody our values of Passion, Personality, Respect, Working Together, and Creativity. As a Front Desk Agent, you'll have the opportunity to bring these values to life and contribute to our legacy. You'll also need excellent communication skills, a strong customer service ethic, and the ability to communicate comfortably in English.


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