Front Desk Ambassador

2 months ago


London, Greater London, United Kingdom Accor Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Accor. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests.

Key Responsibilities:

  • Welcome and register guests, ensuring a smooth and efficient check-in process.
  • Provide personalized service and attention to detail, ensuring guests feel valued and cared for throughout their stay.
  • Anticipate and meet the needs of guests, taking a proactive approach to ensuring their stay is enjoyable and memorable.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
  • Work flexible hours, including evenings, weekends, and public holidays, to meet the needs of our guests.

Requirements:

  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with a warm and friendly demeanor.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Basic IT skills and proficiency in using hotel software systems.
  • Full training provided to ensure you have the skills and knowledge required to excel in this role.

What We Offer:

  • A competitive hourly rate of £13.16.
  • A range of benefits, including company pension, cycle to work scheme, and discounted food and beverage.
  • The opportunity to work for a dynamic and global hospitality company, with a focus on delivering exceptional customer service.

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