Front Desk Ambassador
6 days ago
About The Standard Hotel
The Standard Hotel is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination layered with events and amusements that leaves you with an uplifted feeling.
Your Role
As a Front Desk Ambassador, you will join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission is to provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services.
Key Responsibilities
- Assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them.
- Be the go-to person for information about hotel services and the vibrant city of London.
- Provide exceptional administrative and organizational skills with great attention to detail.
- Handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
Requirements
- Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
- Flexibility with working hours, including shifts, evenings, nights, and weekends.
- Exceptional administrative and organizational skills with great attention to detail.
- Fluency in English is essential; additional languages are a plus.
- Experience with Opera PMS is beneficial, however full training will be given.
- Highly social, motivated, and proactive; professionalism and positivity in all interactions.
- Ability to multi-task and thrive in a high-volume, high-energy environment.
Benefits
- Accommodation Service Charge
- Prorata - 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Discount platform including GYM
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
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