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Hotel Receptionist

2 months ago

London, Greater London, United Kingdom The Standard Hotel Full time
Front Desk Agent at The Standard Hotel

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Standard Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring seamless arrivals and departures, and delivering an unparalleled level of hospitality.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and preferences
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Process payments, handle guest complaints, and resolve issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests
Requirements:
  • 1+ years of experience as a Front Desk Agent in a similar hotel or hospitality setting
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Flexibility with working hours, including shifts, evenings, nights, and weekends
  • Fluency in English is essential; additional languages are a plus
  • Experience with Opera PMS is beneficial, but full training will be provided
What We Offer:
  • Competitive salary and benefits package
  • Prorata - 28 Days Holiday, rising to 33 Days with service
  • Pension Scheme
  • Life Assurance (4 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to £1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.