Receptionist

1 month ago

London, Greater London, United Kingdom Hotel 41 (London, Victoria) Full time
Receptionist Job Description

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Hotel 41 in London, Victoria. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a warm welcome to our hotel.

Key Responsibilities:

  • Register guests according to the law and the hotel and company standards.
  • Engage with guests in the lounge, obtaining feedback from in-house and departing guests.
  • Actively look and carry out special requests for every guest during their stay.
  • Perform all administrative duties including inbox management and updating guests' reservations with information relevant to their stay.

What We Offer:

  • Professional, award-winning training and development opportunities.
  • Recommend friend and family bonus scheme worth up to £600.
  • Free meals on duty.
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets.
  • Complimentary uniform and dry cleaning services.
  • Holiday allowance increasing with length of service up to 25 days.
  • Two paid volunteering days each year.
  • Free access to Employee Assistance Programme.
  • Hotel-based recognition incentive (Employee of the month up to £200).
  • Discounted accommodation rates with The Red Carnation Hotel Collection.
  • Staff Appreciation Party and other Employee Recognition Events.

Requirements:

  • Previous hotel receptionist experience with excellent communication skills and strong attention to detail.
  • Ability to work in a fast-paced environment and provide exceptional customer service.
  • Basic computer skills and knowledge of hotel management systems.

Why Join Us:

Hotel 41 is a family-owned hotelier business with 18 stunning properties all over the world. We have won numerous awards, including Best Employer (2023) and Sustainable Business (2023) at the Cateys, and are honored to be AA's Hotel Group of the Year (2024). We are proud in our commitment to developing our own and were honored to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

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