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Hotel Front Desk Associate

2 months ago

London, Greater London, United Kingdom The Columbia Full time £23,790

Job Summary:

The Columbia is seeking a highly skilled and enthusiastic Hotel Receptionist to provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and memorable experience for our guests.

Key Responsibilities:

  • Provide warm and welcoming service to guests upon arrival and throughout their stay
  • Manage the day-to-day operation of the front desk, including check-in, check-out, and guest inquiries
  • Ensure the highest quality of guest experience through prompt and efficient service
  • Collaborate with other departments to resolve guest issues and concerns
  • Maintain accurate records and reports, including guest information and hotel operations

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving and conflict resolution skills
  • Previous experience in a hotel or hospitality setting is preferred
  • Reliable and positive attitude, with a strong commitment to providing exceptional service

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment