Front Desk Associate
3 weeks ago
Unlock Your Potential as a Front Desk Professional at The May Fair Hotel
We are seeking a highly skilled and enthusiastic Front Desk Associate to join our dynamic team at The May Fair Hotel. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.
About the Role:
- Provide warm and welcoming service to guests, ensuring a smooth and efficient check-in and check-out process.
- Handle cash payments and maintain a float in accordance with company standards.
- Respond to guest communication in a professional and personalized manner, ensuring exceptional service delivery.
- Assist with daily administrative tasks, including updating guest information and maintaining accurate records.
- Anticipate guest needs, ensuring that all requirements are met and exceeded during their stay.
- Promote hotel amenities and services, arranging in-house services as required.
- Update our client database with accurate guest information, utilizing this data to provide a truly personalized service.
About You:
- Previous hotel reception experience, ideally within a 4- or 5-star hotel operation.
- Proficiency in IT applications, including Opera, Office 365, Sales Force, and Review Pro.
- Excellent attention to detail and customer service skills.
- Impeccable command of the English language, both written and spoken.
What We Offer:
- Competitive salary
- 28 days holiday per annum, increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels staff, family, and friends
- Access to a discount platform for popular stores and outlets
- Auto-enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events
- Wellbeing champions across all hotels
- Access to our company doctor for medical appointments and occupational health support
- Access to our online learning platform, Edwardian Academy
- Opportunities for promotion and a wide range of training programs
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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