Hotel Front Desk Associate

2 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time
Front Desk Receptionist Opportunity

We are seeking a skilled and friendly Front Desk Receptionist to join our team at Imperial London Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Operate the hotel's PMS system, Opera, to manage room assignments, guest information, and other front office tasks.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room assignments, key card distribution, and other front office duties as needed.
  • Collaborate with colleagues to ensure a smooth and efficient front desk operation.

Requirements:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Working knowledge of Opera PMS system or similar property management software.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
  • Ability to work effectively under pressure, multitasking and prioritizing tasks to meet deadlines.
  • Basic math skills and accuracy in handling cash and credit transactions.

What We Offer:

  • A competitive salary and benefits package, including holidays, free meals, and uniform.
  • Opportunities for career development and training through our Imperial London Hotels Academy.
  • A dynamic and supportive work environment, with a focus on teamwork and guest satisfaction.
  • Access to exclusive employee discounts and perks, including hotel stays and restaurant discounts.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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