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Night Front Desk Representative

2 months ago

London, Greater London, United Kingdom The Standard Hotel Full time
{"title": "Night Front Desk Agent", "description": "

Unlock Your Potential at The Standard Hotel

We are seeking a dynamic and customer-focused individual to join our team as a Night Front Desk Agent. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations during our evening and night shifts.

Your Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Collaborate with colleagues to ensure a smooth and efficient operation, maintaining a positive and respectful team environment.
  • Stay up-to-date with hotel policies, procedures, and services, providing guests with accurate information and recommendations.

What We Offer

  • A competitive salary and benefits package, including meals on duty, uniform, and onsite laundry service.
  • A comprehensive training program, including tuition aid and subsidized training opportunities.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
  • Opportunities for career growth and development, with a range of roles available across our properties.
  • A range of employee benefits, including pension scheme, life assurance, medical assistance, and employee assistance program.

About The Standard Hotel

We are a vibrant and culturally engaged hotel, known for our inclusive spirit and creative attitude. Our team is defined by our richness of personality, diversity of background, and lifestyle. If you are a customer-focused individual with a passion for delivering exceptional guest experiences, we would love to hear from you.

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