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Leasehold Officer

2 months ago

London, Greater London, United Kingdom Notting Hill Genesis Full time
Job Introduction

Are you a customer focused individual who can provide excellent customer service?


NHG's Care & Support (C&S) provides supportive and caring communities which allows our residents to achieve their goals and aspirations with the support and encouragement of our staff.

We are recruiting a Leasehold Officer to join our west London team. Based predominately at our older peoples' service in Kilburn, the successful applicant will also manage two services in Ealing.

Role Responsibilities

The successful applicant will be responsible for the management of older people's shared ownership schemes in Kilburn and Ealing, West London.

We are looking for someone who is confident working independently and who can deliver a service which is customer focused and ensures a safe environment for those living in our homes.

You will take the lead in responding to leaseholder's enquiries regarding maintenance, lease and neighbourhood issues, and will be required to work collaboratively with other members of the team, as well as across the business.


To be successful in this role, you need excellent administrative and planning skills gained in a customer facing role, as well as a flexible attitude and the confidence to deal with a range of customers.

Good communication and IT skills are also a requirement for this post.

A housing background gained in either care and support or general needs housing is advantageous, as is a knowledge of leasehold management.


In return we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages.

This role requires an enhanced DBS check.

This will be requested as part of our pre-employment checking process in the event of you being offered the position.

If this is of interest, we would love to hear from you.

About The Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff.

We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all.

Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision - to house west London's working poor, providing them a home from which to build themselves and their families a secure future.


Our people
We value our people and both respect and celebrate their differences.

We're proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world.

We encourage and are committed to diversity.

We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve.

We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.


Our pledges


We are proud signatories of the G15 group's diversity pledge to encourage more diversity in the boardroom and at senior level.

The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry's Pledge.

We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.