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Customer Service Representative
3 months ago
Be part of something exceptional.
You're good at what you do, so it makes sense you want to work for a company that helps you realise your full potential.
Your talents will impact thousands of customers around the world. You will be making a real difference in the everyday lives of people everywhere.My client combines the fun and excitement of a start up environment with the resources, operational excellence and brand recognition of an established tech giant.
Responsibilities:
nproduct adoption through available digital content as well as group or individual training maintain relationships with key customer stakeholders and decision makers.nperform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and incoming customer inquiries related to contractual, product and other matters as well as customers internally by sharing their local team with contractual matters and project work, process cases and book site visits with customer and installers.
Experience:
ideal candidate should have knowledge and/or experience in Customer Care.nwritten and verbal communication in English and Frenchnverbal and written skills of another European language are an advantage (not mandatory)ncommunication, listening and analytical skills (mandatory)nexperience working with SAP, Salesforce and Gainsight are an advantage (not mandatory)ntime management, organizational and prioritization skills (mandatory)
If you are available to commit to a contract, have experience in a customer care role and are fluent in both French and English, please apply as I would love to hear from you