Customer Service Representative

2 months ago


Reading, Reading, United Kingdom Pertemps Full time
Pertemps Reading: Frontline Customer Service Representative

Pertemps Reading is seeking a skilled Frontline Customer Service Representative to join the DHL team based in Reading. As a key member of the team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to internal departments and customers.

Key Responsibilities:
  • Build rapport with customers and establish their needs
  • Deliver a consistent call/contact flow
  • Give customers confidence in the information provided
  • Maximise upselling opportunities while ensuring customers have an informed choice
  • Remain positive and enthusiastic throughout customer contact
  • Consistently provide a high level of quality service
  • Maintain customer loyalty
Requirements:
  • Complete a full 5-year address and employment check
  • Have a clear criminal record (this will be done prior to any employment offer)
  • Experience with MS Excel and Word is advantageous
  • Any customer service-related background is desired
  • Any sales background will certainly be an advantage
The Benefits:
  • £14.55 per hour as a competitive salary offered
  • Time in Lieu available for any weekend work completed
  • Performance-based bonus scheme
  • Generous holiday entitlement increasing per year of service (if permanent contract offered)
  • Company Pension scheme with excellent company contributions (if permanent contract offered)
  • Large onsite parking facilities for all manner of license holders and vehicle types

Working hours for this role are between 08:00 and 20:00 Monday to Friday, with successful candidates being prepared to work every other Saturday on average. Overtime pay rates are available and are a fantastic incentive for anyone willing to go the extra mile for the company and themselves.



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