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Customer Service Representative
3 months ago
Duration: 12 Months
Job description
Be part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real difference in the everyday lives of people everywhere. In client Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
What you'll be doing
The GCS Admin position is a 12 month contract role within our Global Customer Success organization. The Global Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As an admin, you will support the Success and Deployment services teams in daily operation admin activities as well as contacting customers. Key activities include but are not limited to understanding customer needs, processing cases, scheduling installer visits, backend process support.
Essential job functions:
● Drive product adoption through available digital content as well as group or individual training sessions.
● Develop and maintain relationships with key customer stakeholders and decision makers.
● Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
● Advocate for customers internally by sharing their voice.
● Support the local team with contractual matters and project work, process cases and book site visits with customer and installers.
What we're looking for
An ideal candidate should have knowledge and/or experience in Customer Care.
We are looking for a professional with strong developed skills listed below:
● Fluent written and verbal communication in English and French
● Communicative verbal and written skills of another European language are an advantage (not mandatory);
● Excellent communication, listening and analytical skills (mandatory);
● Previous experience working with SAP, Client and Gainsight are an advantage (not mandatory);
● Excellent time management, organizational and prioritization skills (mandatory);
