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Screening Pathway Administrator

3 months ago

Llantrisant, Rhondda Cynon Taf, United Kingdom Public Health Wales Full time

Job Summary

An opportunity has come up for a part-time Screening Pathway Administrator to join the Administration/Telephone Helpline team in Llantrisant on a fixed-term until 31st March 2025.

The successful candidate will work in the helpline team to ensure the successful delivery of the Bowel Screening Programme and the Abdominal Aortic Aneurysm Screening Programme in Wales, providing essential administrative support for call/recall and failsafe functions of both programmes.

This role is busy and varied, requiring the ability to deal with stakeholders, tasks, and deadlines. Organizing, prioritizing, and planning workload is key to success. Teamwork, excellent telephone skills, and high accuracy in data entry are essential.

If you have the relevant experience, are self-motivated, and can juggle tasks effectively, we'd like to hear from you.

Main Duties of the Job

The post holder manages helpline queries and supports call/recall and failsafe functions in the Screening Division.

Responsibilities include handling helpline queries, processing invitations, appointments, and results according to programme policies.

About Us

We are Public Health Wales, the national public health organization. Our purpose is 'working together for a healthier Wales,' aiming to improve health, well-being, and reduce inequalities for all in Wales.

Our organization focuses on preventing disease, protecting health, and providing leadership and public health expertise.

We value equality, diversity, and inclusion, welcoming part-time or job share applications.

Job Responsibilities

  • Dealing with helpline calls
  • Processing invitation and result letters
  • Responding to web queries
  • Organizing leaflets and papers

Speaking Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Qualifications

Essential

  • Minimum 5 GCSEs including English
  • NVQ level 3 in Business Administration or Customer Care

Desirable

Relevant admin qualifications or IT equivalent

Knowledge and Experience

Essential

  • Previous Admin experience
  • Good knowledge of administrative functions
  • Experience dealing with people

Desirable

Experience in an NHS environmentKnowledge of screening programmes

Skills & Personal Attributes

Essential

  • High level of accuracy
  • Ability to work well under pressure

Desirable

Good interpersonal communication skillsAbility to speak, read & write in Welsh