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Healthcare Administrative Assistant
2 months ago
Position Overview
The role is essential in supporting the delivery of healthcare services to the community by providing a confidential and thorough administrative support system to the medical professionals and their associated teams.
Adhering to established protocols, policies, and procedures, the position requires proficient typing skills and effective communication to ensure that patients receive a seamless experience throughout their healthcare journey.
Key Responsibilities
- Perform routine and audio typing of medical documentation.
- Manage the schedules of medical professionals, prioritizing appointments, and coordinating patient admissions.
- Communicate with patients, general practitioners, and external health organizations to facilitate care and treatment.
Proficiency in the Welsh language is preferred; however, applications are welcome from both Welsh and English speakers.
About Our Organization
Cwm Taf Morgannwg University Health Board is a vital part of the NHS Wales network, delivering primary, secondary, and community health services to approximately 450,000 residents across multiple boroughs.
Our core values guide our operations:
- We listen, learn, and enhance our services.
- We treat all individuals with dignity and respect.
- We collaborate as a unified team.
With a workforce comprising around 15,000 individuals, approximately 80% of whom reside locally, we are deeply integrated into the diverse communities we serve.
Job Duties
- Engage with clinicians, patients, nursing staff, management, and administrative personnel.
- Serve as the initial point of contact for the medical team.
- Address inquiries from patients and their families with sensitivity and confidentiality.
- Collaborate effectively with various internal departments, including wards and medical records.
- Coordinate with external entities such as general practices and social services as necessary.
- Maintain effective communication with medical, nursing, and administrative colleagues at all levels.
- Possess RSA III or equivalent qualifications.
- ECDL certification is advantageous.
- Demonstrate proficiency in audio typing equipment.
- Have a solid understanding of medical terminology.
- Exhibit strong skills in office software applications (word processing, spreadsheets, databases, email, and presentations).
- Display excellent communication and telephone skills, capable of interacting with staff across all levels.
- Ensure that patient complaints are addressed appropriately, referring them to the relevant department when necessary.
- Make informed decisions based on ongoing situations, including rescheduling appointments and addressing service user queries.
- Assist with additional responsibilities such as research, audits, or managerial tasks as required.
- Set up templates for database research related to audits.
- Coordinate patient pathways effectively.
- Notify relevant departments of planned leave for medical staff, including managing clinic cancellations.
- Handle patient case notes securely and efficiently using the appropriate systems.
- File documents in accordance with health board procedures, addressing urgent investigation results promptly.
- Provide general non-clinical guidance to patients regarding their assessments and admissions.
- Adhere to health board policies regarding the secure storage of confidential information.
- Implement administrative policies within the department.
- Maintain adequate supplies of office materials, participating in ordering processes.
- Manage patient donations in accordance with health board policy when required.
- Assist in training new staff on technology and administrative practices as appropriate.
- Supervise and train assistant medical secretaries as needed.
- Cover for absent medical secretary colleagues when necessary.
- Support junior medical staff during their orientation, providing guidance on health board and departmental procedures.
Qualifications
Essential
- Strong keyboard and audio typing skills.
Desirable
- Familiarity with health board procedures.
Essential
- Prior experience in an administrative role.
Essential
- Knowledge of WPAS.
Desirable
- Experience in a healthcare environment.
Essential
- RSA III or equivalent experience.
Desirable
- ECDL certification.