Quality Improvement Facilitator

2 weeks ago


Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

To provide support to the Director and Assistant Director by drafting and collaborating on business cases and service agreements as required. To have a good understanding of health and safety regulations and maintain a safe working environment in accordance with fire, health and safety procedures. To ensure that all related legislation is implemented across the service areas. Quality Improvement Ensure that QI is being delivered in line with the UHBs strategic vision.
- Study-Act (PDSA) cycles.

Use data for improvement to analyse change in order to identify improvements and celebrate success. To implement and monitor standards and operational policies within department as delegated. To assist with the local management of complaints and adverse incidents in accordance with University Health Board policies. Building Capability Participate in delivery of educational and training programmes e.g.

Improvement Coach and Measurement Leads. Contribute to the achievement of the QI building capability strategy by delivering training in QI methodology. Planning and Organisation To assist the clinicians and Service Managers in the development of care pathways. To have an in-depth knowledge of how to map and describe the current process pathways from a clinical and administrative perspective identifying recommendations for pathway changes to ensure an effective system is in operation.

To plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives. Financial/Activity Management To assist the Director and Assistant Director in dealing with invoices and administration budgetary matters. To assist in the management and monitoring of budgets within the department, ensuring the control of expenditure. Performance Management To undertake routine performance analysis of services, preparing reports as required.

To assist in the development of specialty specific monitoring arrangements as and when required. To support the development, implementation and monitoring of performance indicators and priorities, to evaluate performance in line with priorities. To undertake and analyse profiling of patient activity and support the measurement strategies of programmes of work relevant to the department. Information Management To understand fully the operation of information systems within the University Health Board that are relevant to improvement and the associated flows of information.

To develop measurement plans for improvement programmes and ensure that appropriate data is available to teams regularly in a format they can use. Develop and monitor project charters will require sound analytical judgments, which require the analysis interpretation and comparison of a range of options ensuring that they are consistent with the agreed project scope. Management Support To work flexibly in order to deliver the QI strategy and vision, to offer support to other colleagues including cover in times of absence. To attend regular Senior Management meetings, providing support and information as required, ensuring action points are followed through to ensure completion.

To present performance data and progress to clinicians and senior managers at a range of meetings and forums. Project Management To assist and where appropriate lead projects, providing regular update reports on the progress of work. To obtain benchmarking and research information for specific purposes, interpreting and actioning this as required. Ensure teams and stakeholders have effective opportunities to contribute to improvement and change.

Maintain excellent communication at all times between project teams, project sponsors and the Quality Improvement Team. Inform and involve patients and families in improvement projects by capturing their experience and working together to ensure these are reflected in project outcomes. Excellent communication skills, with the ability to communicate effectively with a variety of audiences in a variety of ways. Ability to develop and maintain effective working relationships with Project Teams.

Other The post holder is expected to work autonomously on a daily basis, will exercise a high degree of personal initiative in carrying out their duties and will report to the Improvement Lead for discussion and direction. There is a regular requirement to travel between NHS and other sites often with limited time between meetings. Frequent VDU use is required for this post in order to produce complex reports and analysis to support decision making.


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