Transport Co-ordinator

1 week ago


Poole, Poole, United Kingdom Hss Hire Service Group Ltd Full time

Job Title Transport Co-ordinator

Reporting To Transport Manager

Function HSS Operations

Shift Pattern Monday to Friday 10:00 - 19:00, Alternative Saturday's 08:00 - 13:00

About Us


We are a leading provider of tools, equipment, and support services to a huge range of industries across the UK and Ireland, all powered by the latest technology.

We can supply over 9,000 bits of equipment; from industrial generators and cranes, right down to carpet cleaners and floor sanders, and everything in between.

And it does not stop there.

We're revolutionising the hire industry where our passion for innovation is leading us to be the one-stop shop for anything our customers need to get the job done.

Join us and be part of the movement.

About the Role


As a Transport Coordinator, you will be responsible for developing efficient delivery and collection plans that meet the needs of the business and customers.

You will ensure compliance with transport policies, procedures, and applicable legislation while optimising operational effectiveness.


You will also be responsible for monitoring and managing the transport operation on a day-to-day basis whilst providing updates to both internal and external customers.


Responsibilities

Health & Safety

  • Develop and maintain a safe work environment by proactively monitoring, raising, and addressing safety observations and near misses.
  • Ensure compliance with company health and safety standards, including PPE requirements, and that all vehicles are fully equipped with the necessary safety equipment, load security measures, delivery aids and required vehicle accessories.

Customer Service

  • At work, you must display the company values: make it safe, make it better, make it together and make it happen.
  • You will be expected to provide a professional image to all customers, potential customers and other people you meet in the course of your work.
  • It is your responsibility to plan, organise, and coordinate the daily operational requirements for deliveries, exchanges, and collections through the Satalia routing system, in order to meet the business and customer requirements.
  • You must also monitor the key transport performance indicators, such as route and smart phone compliance, job completion, and ontime performance.
  • Additionally, you must contribute to reduce wasted journeys by proactively calling collections to confirm readiness for collection as well as proactively managing problematic collections the same day.
  • At the end of each shift, you must complete a thorough debrief with all drivers to ensure accurate confirmation of jobs and detail any shortages, overs, returned deliveries, or delivery issues.
  • You must also coordinate all paperwork and ensure all systems are up to date for accurate delivery and stock integrity levels.
  • Finally, you must promptly and professionally answer and deal with both internal and external customer inquiries and assist in other departments when necessary.
  • Optimise driver performance by consulting with drivers on compliance, performance, and process adherence.

Compliance

  • Manage and coordinate the movement of vehicles, to service agents for scheduled maintenance and defect repairs in line with transport regulations and o licence requirements.
  • Assist drivers in carrying out daily vehicle inspections, load security and load management, escalating any issues to the Transport Manager.
  • Maintain all sites and company vehicles in compliance with our brand standards.
  • Support the Transport Manager in ensuring transport and o license compliance.
  • Ensure adherence to all systems, procedures, and processes.

Behaviours
How our values should be brought to life in this role.

To make it safe, you will:

  • Think Safe, Work Safe, Home Safe
  • Wear the correct PPE at all times.
  • Be proud of the work you do in line with targets.
  • Be a key driver in serious about safety by leading from the front.

To make it happen, you will:

  • Find the best solution for the customer across our tools, equipment, and services.
  • Deliver an excellent customer experience.
  • Prevent disputes by raising contracts correctly the first time.

To make it better, you will:

  • Keep boards updated so the team can track performance.
  • Encourage communication in the depot by holding regular comm cells.
  • Support and encourage the team to develop their skills, knowledge, and expertise.
  • Implement better ways of working.

To make it together, you will:

  • Promote teamwork within the depot.
  • Make sure you say 'thanks' and 'well done' to colleagues.
  • Show respect to everyone you work with
  • Work hard for customers and your team.
  • Multiskilled working to ensure all aspects of the job get done.

About You

We're looking for someone who:

  • Possess a positive attitude, solution driven mindset, with good problemsolving skills.
  • Have strong communication and organisational skills.
  • Experience of

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