Customer Service Advisor

1 week ago


Poole, Poole, United Kingdom Team Jobs Full time

TeamJobs are working with a well known Manufacturing company in Poole who are looking for 3 Customer Support Fault Co-coordinators to join their team on an on-going temporary basis.

This is a fantastic opportunity for candidates with previous call centre and administration experience.

Details

  • Hours are between 05:00 - 20:00 Monday to Friday and 09:00 - 17:00 Saturday, Sunday and Bank Holidays.
  • 5 days a week
  • 6 and 8 hour shifts available
  • £13.80 per hour
  • 1 weekend in 3 with days 2 days off in lieu in the week.
  • Role is not easily accessible via public transport, full driving license is a must for access to the role in the early/late hours.

Duties include

  • Developing a strong understanding of the customers requirements.
  • Monitoring of fault management systems.
  • Take calls from customers, switchboard callers and other members of the public.
  • Follow Daily Tasks schedule.
  • Pay close attention to relevant contract information.
  • Handle and respond to emails and action according to the relevant contract.

What does the ideal candidate look like?

  • Ability to work under pressure and handle multiple tasks
  • Follow processes
  • Make decisions
  • Experience with Microsoft and CRM Systems
  • Great IT skills

If this sounds like you, please APPLY NOW

INDCT



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