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Customer Service Advisor
1 week ago
The office is in Poole town centre close to lots of local amenities, short distance from shops and food. Lots of different Transport options, close to both the train and bus station and plenty of parking options.
Site has Kitchen Facilities, Shower room and Break out areas.
Job Title - Customer Service Advisor
Duration of Assignment - Ongoing temporary contract - 6 month initially
Pay Rate - £10.64 per hour including additional benefits such as competitive Overtime rates and Flex pay.
Shifts and Hours of Work - 35 hours per week Monday-Friday (8am-6pm) and every other Saturday (9am-1pm)
Division within LBG - Customer Operations
Selection Process - Telephone Interview
Training
The Training period for this role is 12 weeks and during this period, no holidays can be taken during this
Job Description:
Answer customer inbound calls in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of customers at the first point of contact
Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements
Maintain a good understanding of Bank's products and services including key features and benefits
Ensure that all call handovers to other areas of the Group are carried out in an effective and efficient manner
Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and escalations dealt with efficiently
Working Environment/Location
Details - On site role
Walking distance from public transport, both bus and train stations within 30 minutes of site.
Skills/Experience Required
Previous customer service experience is desirable but not essential
Excellent communication skills; both spoken and written Excellent customer service and interpersonal skills
Very good understanding and execution of procedures
Ability to solve problems under pressure while remaining calm
Excellent analytical skills
Good working knowledge of IT systems
Ability to meet targets and deadlines
Exhibit company values
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