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Customer Service Advisor

3 months ago

Poole, Poole, United Kingdom Dovetail Recruitment Full time

Customer Service Advisor Job in Poole Dovetail Recruitment are excited to be working with a long standing client in Poole who are looking for a new Customer Service Advisor to join their welcoming team.

With great retention of staff due to their positive environment, fun company culture and lovely offices, this is a wonderful place

Customer Service Advisor Job in Poole


Dovetail Recruitment are excited to be working with a long standing client in Poole who are looking for a new Customer Service Advisor to join their welcoming team.

With great retention of staff due to their positive environment, fun company culture and lovely offices, this is a wonderful place to work and enjoy your role.


The successful Customer Service Advisor will be responsible for coordinating the activities of directly employed and subcontracted engineers, liaising with commercial/business customers, and seeing the process through from initial enquiry to invoicing of the customer, ensuring customers are kept up to date at all times and their great relationships are maintained.

This company have an excellent reputation within their industry.

Duties and Responsibilities:

  • Ensure an excellent level of customer service and communication are given at all times
  • Liaise with customers, other coordinators and engineers to make sure there is effective cover for breakdowns, services and repairs
  • Contact customers to organise the service cover in sensitive breakdown areas such as hospitals
  • Hiring subcontractors to cover this service when additional team members are needed
  • Negotiation and rearrangement of workloads when needed to cover priority areas
  • Load jobs on the system to produce working programmes for field personnel and subcontractors
  • Check all service and commissioning reports
  • Ensure that invoices raised for customers
  • Prepare and issue monthly warranty analysis of reported problems
  • Feedback this analysis to Engineering Department

Experience and Knowledge:

  • Good IT skills including MS Office
  • Previous coordination or administration experience
  • Ability to prioritise workload tasks
  • Excellent communication skills

Salary & Benefits for the Customer Service Advisor:

  • 25 days holiday + bank holidays
  • Hybrid working available


 Monday
  • Thursday 8.30am5pm, Friday 8.30am 4pm


 Monday
  • Thursday 45 minute lunch, 1 hour on Friday
  • Free onsite parking
  • Company pension scheme
  • New and modern offices
  • Welcoming and friendly atmosphere

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