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Aftersales Administrator

4 months ago

Poole, United Kingdom Sealpac UK Full time

We are looking for an experienced Administrator to join our Head Office team based in Poole. We are a growing business, providing a variety of engineering-based solutions within the food packaging sector - so a willingness to work within a technical field would be useful but not essential.

You will need to be confident and able to work on your own initiative as well as work as part of a small team. As the primary person handling all our spare part requests, it is essential that you are able to prioritise and manage your own workload.

This is a key role in supporting the business and provides an important link between the sales team, the service team and our existing customers.

Key responsibilities include:

- promptly dealing with all customer requests for spare parts
- compiling quotes for spares orders and monitoring them through to invoicing
- calling existing customers to recommend additional spare parts and upgrades
- following up recommendations made by our engineers
- liaising with the service team to ensure correct service parts are available to schedule
- weekly reporting on enquiries, orders and sales
- promote and offer our inhouse training courses to existing customers
- help prepare and carry out administrative duties for training courses
- helping out with order packing and despatch when needed
- help monitor internal stock levels and assist with checks and audits
- provide support to our logistics co-ordinator for transport and imports

Skills and Experience:

- excellent telephone manner with good customer service skills
- strong admin skills - Word, Excel, Outlook are essential
- ability to analyse and produce reports
- a willingness to learn about a wide range of products

We are passionate about our service levels - and are looking for someone who is a true team worker and understands that we all support each other to make sure the customer gets the 100%+ service we strive for.

This is a permanent full-time job, Monday to Friday - with 25 days holiday, plus Bank holidays - based in modern offices, with free car parking.

We offer company pension, private medical and critical illness cover.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- POOLE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Business administration: 2 years (required)

Work Location: In person