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Customer Success Manager,
3 months ago
Full-time
Sales & Business Development
Schedule:
Full Time Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics.
We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.
We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.
We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.
To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian Role Summary We have an exciting opportunity to join a small team of Advisors as a Senior Customer Success Manager (Technical) This team enable our patners and existing customers to expand and enrich the use of our Data Quality and Data Governance products.
This role protects our renewal revenue, expands our footprint within startegic clients and helps our partners understand the suitability of our solutiions in conjunction with their ownDay-to-day operation of the DQ Advisor function including liaison with sales and customer success, and the organisation of targeted approaches to growing each account
Work closely with the partner sales team to ensure that EDQ is evangelised across potential partners, and once partner are recruited that they are enabled and supported.
Ensuring all relevant data processing due diligence and governance is adhered to including reviewing data overdue for deletion, keeping the RoPAs (Record of Processing Activities) up to date for all DQ-Advisor-related data processing tasks and ensuring data in ids processed in line with these records.
Provide an extra service layer for 'strategic' clients to support with ad-hoc technical questions, proactive sharing of new features/roadmap and helping to grow usage of the software in the organisation (number of sessions and number of users) driving improved renewal ratesData management with specific reference to data quality and data governance
Up-to-date appreciation of client-side technologies and future innovation
Previous experience in a software (preferably data management) presales or consulting role
DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
