Corporate Receptionist
2 weeks ago
Location:
Derby
Salary:
£
Hours: 37.5
Maternity leave cover
Job objectives and responsibilities
To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.
Service excellence:
- Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
- Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
- Informed knowledge of the contractual KPIs & SLAs
- Responsible for team training on company standards (i.e. Standard Operating Procedure (SOP))
- Responsible for leading operational delivery by example
- Consult with line manager on making recommendations to improve SOP
Engagement, culture & communication:
- Responsible for acting and behaving in line with One Code
- Responsible for attending / participating in monthly team meetings, briefings & internal communications
- Informed knowledge of all company engagement and communications initiatives
- Responsible for sharing all communications in a timely and effective manner
- Responsible for ensuring that the team live and work within company values and behaviours outlined in One Code
- Responsible for submitting weekly updates to line manager as required
Client relationships:
- Accountable for positive client perception
- Informed knowledge of key stakeholders on the account
- Informed knowledge of the client values and objectives
- Informed knowledge of contribution towards client retention
- Consults with line manager on the delivery of the client values and objectives
Finance & Commercial Awareness:
- Responsible for completing monthly timesheet or equivalent and following expenses procedures
- Responsible for caring for any company property provided
- Informed knowledge of the impact of behaviour on the finances of the contract
- Informed knowledge of company USP
People & productivity:
- Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
- Responsible for owning own development, and ensuring all learning is put into practise
- Responsible for personal performance including delivery of agreed personal objectives
- Informed knowledge of HR procedures and expectations outlined in employee handbook
- Responsible for team morale
- Responsible for following all Mitie policies and procedures
- Responsible for leading by example
Business development:
- Informed knowledge of how to raise ideas to grow the contract/expand or enhance service; Informed knowledge of all service offerings;
- Informed knowledge of Link scheme including how to identify business development opportunities
- Informed knowledge of all Signature service offerings and other outsourced service lines on site
QHSE and wellbeing:
- Accountable for reporting any near misses, dangerous occurrences or incidents immediately
- Responsible for working in a safe manner at all times and in line with any SOP's and QHSE folder
- Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy
- Informed knowledge of the Mitie Health & Safety values, detailed in the your wellbeing handbook
- Responsible for delivering QHSE related tool box talks and safety related communications to their teams
- Consults with their line manager on any improvements relating to health, safety and environment
Strategy:
innovation, change & project management:
- Informed knowledge of contract innovations and overall contract and business strategy
- Informed knowledge of upcoming projects and relevant changes to their role
Main duties
- To ensure all guests receive an excellent welcome and consistently deliver a great service
- Ensure consistent, highquality support is supplied to the business
- To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
- To be responsible for booking car parking spaces for visitors
- Use computer as an effective communication tool, inputting data as requested into excel and word document
- Attend training as appropriate/online/out of house/selfdevelopment
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To set a number of meeting rooms to 5star standard and to client requirements.
- To be articulate and preempt the needs of clients and visitors
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival and HSE Inductions
- To communicate effectively with other departments
- To communicate pro
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