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Corporate Receptionist
2 weeks ago
Ref: 36581
Location:
Derby
Type of Employment:
Part time
Hours: 15
Shift:
This is a fixed term contract until February 2024. Mon - Fri 15:00 - 18:00
£ p/a
Job objectives and responsibilities
To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.
Main Duties
- To ensure all guests receive an excellent welcome and consistently deliver a great service
- Ensure consistent, highquality support is supplied to the business
- To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
- To be responsible for booking car parking spaces for visitors
- Use computer as an effective communication tool, inputting data as requested into excel and word document
- Attend training as appropriate/online/out of house/selfdevelopment
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To set a number of meeting rooms to 5star standard and to client requirements.
- To be articulate and preempt the needs of clients and visitors
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival and HSE Inductions
- To communicate effectively with other departments
- To communicate professionally with residents of the building (inc. buildingwide messages) and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
- To assist with mail collection and delivery from the mail room
- To support with other office duties such as photocopying and filing
- To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
- To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
- To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
- To assist in any other reasonable duties as required by your colleagues, Managers or clients
Person Specification
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional Customer Service delivery
- Previous experience with visitor management and booking systems preferable
- Excellent time management and organisational skills
- Pro active, flexible and cando attitude
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests simultaneously
- Team player
- Be innovative, identifying improvements and smarter ways of working
- To be flexible cover full time hours when required, ie; annual leave/sickness
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