Corporate Receptionist

3 months ago

Derby, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

Corporate Receptionist - Mobile

Based - Across Rolls Royce Sites in Derby

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

**Service excellence**:
Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
Informed knowledge of the contractual KPIs & SLAs

**Client relationships**:
Accountable for positive client perception
Informed knowledge of key stakeholders on the account
Informed knowledge of the client values and objectives
Informed knowledge of contribution towards client retention

Main duties
To provide exceptional levels of customer service.
To act as a meet and greet in the main reception.
To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
To process room booking and video conference requests and issue support documentation to relevant departments.
Produce monthly statistics of utilisations
Process guest WIFI user requests via the online system.
Support Emergency Evacuation procedures - responsible for taking the lead in the management of Emergency Evacuations.
Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
Make decisions and communicate with anyone working in the building outside of core business hours.
Process incoming and outgoing mail and courier items.
Manage the site stationery supplies.
Raise work requests through our system for maintenance and cleaning.
Manage bookings for visitor car parking spaces for the facility.
Work as part of a flexible team to provide reception and meeting room support.
Carry out basic administration tasks to support the business.
To support the review of procedures and processes.
Ensure that performance is compliant with agreed SLA.
To put forward any suggestions/initiatives.
To work as part of a team to deliver a first class service within the facility
To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
Ensure all meeting spaces are set to a defined standard
To ensure all customer requests are dealt with efficiently and effectively
Person Specification
Flexible and proactive
Passionate about exceptional customer service.
Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
Ability to build positive relations with colleagues, guests and clients.
Able to interact with all levels of personnel, including Senior Executives within the client organisation.
Able to work off their own initiative and with mínimal direction.
Confidently able to manage emergency situations and make decisions as required.
Strong team player with a commitment to support their colleagues.
Excellent written and oral communication skills.
Exceptionally organised and skilled in multi-tasking.
High attention to detail.
Working knowledge and competent in the use of Microsoft Office software
An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
Computer literate (Word, Excel, Outlook E-mail)
To be able to move heavy / bulky items safely
A clear understanding of Health & Safety practices
Customer focused with the ability to build positive relationships
Enthusiastic and conscientious approach to all Site Support related tasks
Clear, strong and confident communication skills
Team player with a “can do” attitude
LI-JB2

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

  • Corporate Receptionist

    4 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for clients and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and assist clients,...

  • Corporate Receptionist

    4 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for clients and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and assist clients,...

  • Corporate Receptionist

    6 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for clients and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and assist clients,...

  • Corporate Receptionist

    6 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for clients and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and assist clients,...

  • Corporate Receptionist

    2 weeks ago

    Derby, Derby, United Kingdom JLL Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for client visitors and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our stakeholders.Key ResponsibilitiesGreet and assist candidates, new...

  • Corporate Receptionist

    2 weeks ago

    Derby, Derby, United Kingdom JLL Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for client visitors and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our stakeholders.Key ResponsibilitiesGreet and assist candidates, new...

  • Corporate Receptionist

    3 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all stakeholders.Key Responsibilities:Provide administrative support...

  • Corporate Receptionist

    6 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all stakeholders.Key Responsibilities:Provide administrative support...

  • Corporate Receptionist

    6 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all stakeholders.Key Responsibilities:Provide administrative support...

  • Corporate Receptionist

    4 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all stakeholders.Key Responsibilities:Provide administrative support...

  • Corporate Receptionist

    4 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all stakeholders.Key Responsibilities:Provide administrative support...

  • Corporate Receptionist

    3 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all stakeholders.Key Responsibilities:Provide administrative support...

  • Corporate Receptionist

    2 weeks ago

    Derby, Derby, United Kingdom Integral UK Ltd Full time

    {"title": "Corporate Receptionist", "description": "At Integral UK Ltd, we're committed to delivering exceptional service to our clients and guests. As a Corporate Receptionist, you'll play a vital role in ensuring a warm and welcoming experience for everyone who visits our office.Key Responsibilities:Provide exceptional customer service to guests, ensuring...

  • Corporate Receptionist

    2 weeks ago

    Derby, Derby, United Kingdom Integral UK Ltd Full time

    {"title": "Corporate Receptionist", "description": "At Integral UK Ltd, we're committed to delivering exceptional service to our clients and guests. As a Corporate Receptionist, you'll play a vital role in ensuring a warm and welcoming experience for everyone who visits our office.Key Responsibilities:Provide exceptional customer service to guests, ensuring...

  • Corporate Receptionist

    1 day ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a positive experience for all who interact with our office.Key Responsibilities:Provide...

  • Corporate Receptionist

    2 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and organized Corporate Receptionist to join our team at JLL. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a positive experience for all who interact with our office.Key Responsibilities:Provide...

  • Corporate Receptionist

    3 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for clients and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and assist clients,...

  • Corporate Receptionist

    3 days ago

    Derby, Derby, United Kingdom JLL Full time

    Job Title: Corporate ReceptionistWe are seeking a highly motivated and detail-oriented Corporate Receptionist to join our team at JLL. As the primary point of contact for clients and employees, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and assist clients,...

  • Corporate Receptionist

    4 months ago

    Derby, United Kingdom DHU Healthcare Full time

    Job Introduction **Corporate Receptionist** Enhance your career as a Corporate Receptionist with DHU Healthcare! The post holder will provide a comprehensive reception and administrative service, welcoming callers and visitors to the organization. A commitment to quality service and excellence in all that DHU Health Care CIC undertakes is integral to the...

  • Corporate Receptionist

    4 months ago

    Derby, United Kingdom Mitie Full time

    **Front of House Receptionist** **Company name: Mitie - Signature** **Job Title: Front of House Receptionist** **Reporting to: Front of House Manager** **Hours: 40 hours a week, Monday to Friday 07:00 - 15:00 alternating 10:00 - 19:00** **Our values and behaviours** Our vision and values are built on the simple premise of ‘The exceptional, every...