Corporate Receptionist

6 months ago

Derby, United Kingdom Mitie Full time

**Corporate Receptionist/Co-Ordinator - Salary £26,250 - 40hrs a week**

**25days holiday +8 days bank holiday**

**Job Overview**

Mitie has a great opportunity for a Receptionist/Co-Ordinator to join our Front of House Team; the role will be based with one of our prestigious customers Network Rail. This is a permanent role with a 2 weekly shift rotation, Week 1- 07:00-15:00, Week 2- 10:00-19:00

**Company Profile**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Standards**

As a member of the Front of House team/Facilites team, our clients, guests and team expect an individual whose appearance and demeanor reflect the high standards of Mitie.

Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To ensure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house, administrative & facilities tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

**General**:

- To represent Mitie in a proficient, professional and personal manner at all times.
- To ensure appearance is maintained to our grooming standards.
- To attend any training sessions requested by the management team.
- To assist all guests within Network Rail, Mitie and Signature clients with any reasonable requests.
- To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.
- To comply with Signature standards for absences/ sickness.
- To work to the Mitie core values.

**Mitie Values**:

- To deliver the exceptional every day
- We are one Mitie
- We go the extra mile
- We are built on integrity and trust
- Our diversity makes us stronger
- Our customer business is our business

**Responsibilities**:

- Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude.
- Signing in visitors while issuing the health and safety brief.
- Answering the telephone in a timely manner while using the correct greeting and solving any queries.
- Booking meeting rooms for our clients.
- Updating the weekly visitor spreadsheet and providing monthly visitor figures to the client.
- Conducting the onsite inductions, ensuring the induction registers and visitor passes processed.
- To assist with the responsibility for all compliance documentation assisting to ensure all documentation is regularly updated and maintained
- Weekly stock checks and ordering of required stationary to maintain supplies for the front of house.
- Elements of travel to relieve other sites if needed, to be flexible in approach to work patterns and systems to maintain the standards required.
- To provide training for new and temporary team members.
- Making sure the front of house is always tidy and presentable.
- To support emergency evacuation procedures
- Facilitate the delivery of all Facilities Managment related services at key sites, whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery.
- Engage with all MITIE partners so as to ensure a collaborative and efficient approach and a swift response to all service requests. This will require
continual communication with the Facilities Managment Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times.
- Full responsibility for regularly updating Network Rail colleagues, on the progress of tasks which have been reported by them. Proactive ‘visual maintenance' of communal floor areas, including hubs, staircases, coffee points and copy areas, engaging with the relevant members of the FM team as appropriate.
- Report issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA's. To Responsible for assisting with the updating of CAFM on the progress of logged jobs.
- Take full ownership of all aspects of meeting rooms including housekeeping, AV equipment and fabric and environment. To take a hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly.
- Responsible for ensure the highest level of cleaning standards

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